**Experienced Customer Support Chat Specialist – Empowering Nonprofits through Exceptional Fundraising and CRM Solutions**

At blithequark, we're on a mission to revolutionize the way nonprofits raise funds and manage their donor relationships. As a Customer Support Chat Specialist, you'll play a vital role in empowering these changemakers to achieve their goals. If you're passionate about delivering exceptional customer experiences and have a knack for anticipating user needs, we'd love to hear from you. **About blithequark** blithequark is the most-loved nonprofit fundraising and CRM platform, trusted by millions of changemakers worldwide. Our innovative solutions enable nonprofits to streamline their fundraising efforts, manage donor relationships, and send targeted communications – all in one place. As a certified Great Place to Work for four consecutive years, we're committed to fostering a healthy, supportive work environment that encourages collaboration, creativity, and growth. **Join Our Team** As a Customer Support Chat Specialist, you'll be part of a dynamic team that's dedicated to providing top-notch support to our users. You'll have the opportunity to work with a diverse range of nonprofits, from small organizations to large educational institutions and Fortune 500 companies. Your primary responsibilities will include: * Responding to inquiries from current and prospective users and donors via live chat and email in a timely and accurate manner * Following up with unresponsive users and leads to ensure their questions are resolved * Proactively identifying user needs and helping customers implement specific features * Analyzing product malfunctions and reporting them to our development team * Gathering user feedback, feature requests, and workarounds, and proactively suggesting improvements **Key Responsibilities:** * Respond to queries from users in a timely and accurate way via live chat and email * Follow up with unresponsive users and leads to ensure their questions are resolved * Proactively identify user needs and help customers implement specific features * Analyze product malfunctions (e.g., by testing different scenarios or impersonating users) and report them * Gather user feedback, feature requests, and workarounds, and proactively suggest improvements **Essential Qualifications:** * 2+ years of experience working remotely in the tech industry * 2+ years of experience as a Customer Support Specialist or similar CS role * Experience handling multiple incoming chat requests simultaneously * Access to a computer or laptop and reliable internet (2nd monitor recommended) * Experience using help desk software and remote tools (e.g., Intercom, Slack, Notion) * Excellent written and verbal communication skills in English **Preferred Qualifications:** * Experience working with CRM and fundraising software * Familiarity with nonprofit fundraising and donor management * Strong problem-solving and analytical skills * Ability to work in a fast-paced, dynamic environment * Experience with training and onboarding new team members **What We Offer:** * Competitive hourly rate: $9 - $9.50 * Direct-pay contractor position with bi-monthly payments via wire transfer to your Philippines bank account * Generous bonus plan * Healthy and supportive work environment * Holiday policy: work a US holiday and receive your regular pay plus a day of vacation time to bank and use anytime in the next 12 months * Love what you do: work for a mission-driven company serving the charitable sector and feel good about the work you're doing **Training and Onboarding:** * 3 months of paid training * Training schedule: Monday to Friday, 9:00 AM - 6:00 PM EST * Comprehensive onboarding program to ensure your success in the role **Schedule:** * Permanent schedule: Tuesday to Thursday, 11:30 PM EST - 9:30 AM EST * Tentative deployment date: April 1, 2025 **Apply Now:** If you're passionate about delivering exceptional customer experiences and have a knack for anticipating user needs, we'd love to hear from you. Apply now to join our team and be part of a mission-driven company that's making a difference in the lives of nonprofits and their donors.