**Experienced Customer Support Associate – French Language: Deliver Exceptional Experiences to Global Customers**

At blithequark, we empower users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin, Australia, and a remote workforce. As a Customer Support Associate, you will be on the front lines working with our customers every single day to ensure that issues with their account are resolved in a timely manner. You will leverage your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users but be a positive advocate of our brand. **About blithequark** blithequark is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. **Why Join Our Team?** At blithequark, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us. **Key Responsibilities:** - Respond to customer-submitted live chats and email in a timely manner - Queue-based, typing work will account for approximately 90% of the role - Live Chat is our primary channel of support in this role - Troubleshoot and guide customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries - Independently meet targets across Quality, Productivity, and Customer Satisfaction, in email and live chat - Stay up to date on new product features and improvements - Identify isolated customer experiences and escalate important issues **Who We're Looking For:** - Open availability to work a 40-hour work week that spans weekends and holidays as our customers need us - 1+ years customer-facing experience required in a similar role (retail, hospitality, online support) - Expertise with written communication and the ability to spot spelling and grammar errors - Proficiency with decoding conversations, identifying the cause, and aligning on end goals - Capability of prioritizing competing requests - Familiarity with the blithequark platform - Consistent and dependable Wi-Fi and a personal workspace that allows you to be free from distraction and fully customer-focused - Written and verbal fluency in both English and French **Benefits & Perks:** - Health insurance with 100% covered premiums for you, your spouse or partner, and your dependent children, including medical, dental, and vision - Life and Income Protection - Fertility and adoption benefits - Headspace mindfulness app subscription - Global Employee Assistance Program - Pension benefits with employer match - Flexible paid time off - 26 weeks paid maternity leave & 12 weeks paid paternity leave - 2 weeks paid family care leave - Education reimbursement - Employee donation match to community organizations - 8 Global Employee Resource Groups (ERGs) - Free lunch and snacks - Close proximity to cultural landmarks such as Dublin Castle and St. Patrick's Cathedral **Career Growth Opportunities and Learning Benefits:** At blithequark, we believe in investing in our employees' growth and development. As a Customer Support Associate, you will have the opportunity to: - Develop your skills and expertise in customer support and technical knowledge - Collaborate with cross-functional teams to drive business outcomes and improve customer experiences - Participate in training programs and workshops to enhance your knowledge and skills - Take on new challenges and responsibilities as you grow in your role - Enjoy a dynamic and supportive work environment that fosters creativity, innovation, and collaboration **Work Environment and Company Culture Highlights:** - Our team is passionate about delivering exceptional customer experiences and is committed to making a positive impact on our customers' lives - We value diversity, equity, and inclusion and strive to create a workplace that is welcoming and inclusive for all employees - Our offices are designed to be collaborative, creative, and inspiring, with amenities such as free lunch and snacks, on-site fitness classes, and game rooms - We prioritize work-life balance and offer flexible scheduling and remote work options to support our employees' well-being and productivity **Compensation, Perks, and Benefits:** We offer a competitive salary and benefits package, including health insurance, life and income protection, fertility and adoption benefits, and a pension plan with employer match. We also offer flexible paid time off, education reimbursement, and employee donation match to community organizations. **How to Apply:** If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and supportive work environment, we encourage you to apply for this role. Please submit your resume and a cover letter outlining your experience and qualifications for the position. We can't wait to hear from you! **Important Note:** blithequark will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge. Thank you for your understanding and cooperation.