**Experienced Customer Success Manager - West Coast Expansion**

About blithequark Founded in 2018 with co-headquarters in Dublin and Boston, blithequark powers some of the world's most important workflows. Our orchestration, automation, and AI platform enables businesses to operate more effectively, mitigate risk, reduce tech debt, and focus on high-impact work. blithequark serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, blithequark connects with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because blithequark is secure and private by design, it’s popular with security, IT and other security-focused teams. At blithequark, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey. Job Summary This is a remote position that can be based on the West Coast - PST or MST. The Customer Success Manager role will play a critical part in the exciting growth trajectory of blithequark. As an automation platform, the more the customer automates, the more value they see. Your role will be to drive adoption and expand the usage across the customer base, ensuring that our customers realize the full potential of the platform. Key Responsibilities Leading a first-class onboarding experience and ensuring customer use cases and requirements are met in the specified timeline Translating technical customer needs to internal technical teams and delivering feedback to the Product team on new feature requests and enhancements to shape and improve the platform Coordinating onboarding and business reviews to evaluate performance, learn about the customers priorities, and locate new opportunities to promote expansion within existing and new teams Partnering with internal resources to build account plans and align customer needs with use cases to increase platform usage Proactively identify risks to the customer achieving their stated goals, and work with the CSM / PM teams to develop and drive a comprehensive risk mitigation plan Identifying issues that impact customers and/or challenges in the business and are able to provide thought leadership in finding a customer solution or assist in co-development of process improvement, programs and/or assets Developing and driving a renewal plan and delivering a strategic message to analysts, management, and the C-Suite on the value of blithequark and next steps for the account Review account dashboards, metrics, log-ins, and use cases to determine the health of the customer What You Bring with You 3-5 years of experience in a technical account management, customer success, or post-sales role at a technology company Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other) Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners Knowledge of API's + how they function Target Annual Earnings (salary + commission): $125K OTE About the Role This role will be a key part of our strategy to expand outside of security teams into other functions in our clients (IT, Engineering, Operations). You will partner closely with Sales, Support, Marketing, and other internal teams to drive customer success and growth. Work Environment and Company Culture At blithequark, we’re all about trying new things and taking the leap. We believe in learning and growth, and we're committed to fostering a company culture that nurtures individual curiosity, growth, and integrity. We're a remote-friendly company, and this role can be based on the West Coast - PST or MST. Career Growth Opportunities and Learning Benefits We offer a range of career growth opportunities and learning benefits, including training programs, mentorship, and professional development opportunities. We're committed to helping our employees grow and succeed in their careers. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary, commission, and benefits. We also offer a range of perks and benefits, including remote work options, flexible hours, and a comprehensive health insurance plan. Equal Employment Opportunities blithequark provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation. How to Apply If you're a motivated and experienced customer success professional looking for a new challenge, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. Join the blithequark Team We're excited about what’s next, and we’re looking for others to join us on our journey. If you're passionate about customer success and growth, and you're looking for a new challenge, we'd love to hear from you.