Experienced Customer Success Manager for Education Sector – Driving Growth and Satisfaction through Strategic Partnerships and Innovative AI Solutions at blithequark

Introduction to blithequark and the Education Sector blithequark is a pioneering force in the AI writing assistance industry, trusted by over 30 million people and 70,000 teams worldwide. As a leader in the education sector, blithequark is committed to empowering institutions and individuals with cutting-edge tools to enhance communication, collaboration, and learning outcomes. Our innovative solutions have earned us recognition as one of the most influential companies in the world, with a strong presence in the Fortune 500 and partnerships with renowned organizations like Atlassian, Databricks, and Zoom. The Opportunity for a Customer Success Manager We are seeking an experienced Customer Success Manager to join our blithequark for Education team. As a key member of our team, you will be responsible for cultivating and maintaining strong relationships with our education customers, ensuring high levels of value and satisfaction, and driving successful contract renewals. Your expertise will be instrumental in integrating our AI writing tools into higher education institutions, helping to solve some of their toughest challenges and creating a customer success engine that maximizes blithequark's value for our customers. Key Responsibilities Own all aspects of the customer life cycle post-sales for your assigned book of business, ensuring a harmonious blend of customer satisfaction and successful activation. Own the renewal motion for your customers, including pricing negotiations, and drive expansion and cross-sell opportunities in collaboration with our Sales team. Successfully onboard blithequark for Education customers by training them on our available tools, determining how blithequark can help them meet their objectives, and creating a plan based on their goals. Conduct regular account reviews, sharing metrics and insights to ensure customers receive maximum value from our solutions. Drive account usage through feature adoption, understand the technical and business aspects of each customer, and create and manage feedback loops to inform our product roadmap. Ensure high levels of customer satisfaction within your assigned blithequark for Education accounts and contribute to content and process improvements across the customer lifecycle. Essential Qualifications 3+ years of experience in a Customer Success Manager role, with a proven track record of exceeding renewal quota targets and driving revenue growth. Experience partnering directly with Education industry customers, ideally within EdTech, and a deep understanding of the education sector's unique challenges and opportunities. Strong relationship-building skills, with the ability to understand customer needs and goals, identify creative solutions, and work effectively with various stakeholders, including upper-level administrators in higher education. Ability to synthesize quantitative and qualitative data, make data-driven decisions, and use (sometimes incomplete) data to identify gaps and opportunities. Proven track record of delivering on customer retention and a strong internal drive to achieve aggressive short and long-term goals. Preferred Qualifications Experience working with subscription business models, including Freemium, free trials, account expansions, and upsells. Knowledge of CRM systems and ability to track all customer-related activities and deliverables, manage pipeline and project revenue, and realize business value through deep understanding of customer needs. Embodiment of our EAGER values: ethical, adaptable, gritty, empathetic, and remarkable, and inspiration from our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Customer Success Manager, you will have access to a range of learning opportunities, including professional development budgets, training programs, and mentorship from experienced colleagues. Our dynamic and supportive work environment encourages collaboration, innovation, and creativity, providing you with the ideal platform to expand your skills, knowledge, and career prospects. Work Environment and Company Culture blithequark offers a unique and flexible work environment, with a remote-first hybrid working model that combines the benefits of focus time with in-person collaboration. Our team members are based in the United States, and we encourage collaboration and knowledge-sharing across different locations. We value our differences and encourage all to apply, especially those whose identities are traditionally underrepresented in tech organizations. Our company culture is built on a foundation of diversity, equity, and inclusion, and we are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work. Compensation, Perks, and Benefits blithequark offers competitive pay and a comprehensive benefits package, including excellent health care, disability and life insurance options, 401(k) and RRSP matching, paid parental leave, and generous stipends for caregiving, pet care, wellness, and home office expenses. Our compensation approach is market-based, and we offer a range of perks and benefits to support your well-being, growth, and success. The expected salary range for this position is $110,000 - $150,000 per year, depending on location and experience, with a commission portion of 20% of the On-Target Earning (OTE). Conclusion If you are a motivated and experienced Customer Success Manager looking to drive growth and satisfaction in the education sector, we encourage you to apply for this exciting opportunity at blithequark. With our innovative AI solutions, collaborative work environment, and commitment to diversity and inclusion, we offer a unique and rewarding career experience that will challenge and inspire you to achieve your full potential. Join our team and be part of a pioneering force in the AI writing assistance industry, shaping the future of communication, collaboration, and learning outcomes in education.