**Experienced Customer Success Manager – Energy & Sustainability**

San Francisco Bay Area | Hybrid (3 Days Onsite, 2 Days Remote) **About blithequark** blithequark, an AI Energy Agent, is revolutionizing the way businesses pay for power. As the default way for any business to pay for power, blithequark is poised to transform the U.S. power grid, which is undergoing a once-in-a-generation transformation. Power bills are growing 3x faster than inflation, the grid struggles to keep up with increased demand from data centers, and renewable energy adoption is still stagnating. blithequark's product is the one-stop shop for any business that wants to consolidate their power bills into a cheaper, fixed-price subscription. **Join the Pioneers** You'll join blithequark at this pivotal moment – defining the customer journey, building deep client relationships, and directly shaping our product and impact. If you're excited to work at the intersection of energy, software, and sustainability, we'd love to meet you. **A Seed-Stage Company with a Bright Future** blithequark is a seed-stage company backed by leading Silicon Valley investors, and we're building a team of innovators passionate about redefining the energy industry with data and AI. After launching an MVP in May '2024, we've already onboarded millions of dollars of power bills from great brands. **The Role** As our first Customer Success Manager, you'll be the face of blithequark to our customers – leading onboarding, ensuring seamless monthly operations, and becoming a trusted advisor for their energy needs. You'll work directly with the co-founder and CEO to scale our customer experience function from the ground up, with ownership over both strategy and execution. **What You'll Own** * **Customer Onboarding**: Lead the end-to-end onboarding process for new clients, including account setup, data integrations, and training. * **Account Management**: Serve as the main point of contact for customers, proactively managing relationships and advocating for their needs internally. * **Product Feedback Loop**: Gather insights from customers and channel feedback to product and data teams to improve our offering. * **Energy Relationships**: Coordinate relationships with blithequark's strategic energy partners and play an active role in partnerships that impact customer experience. * **Reporting & Insights**: Help customers understand their energy usage, carbon impact, and savings through regular updates and reporting. * **Support & Issue Resolution**: Triage and resolve billing, usage, or platform issues, working closely with engineering and product teams. * **Renewals & Retention**: Drive customer renewals by delivering consistent value and identifying new features/ services. * **Internal Processes**: Build scalable playbooks and support documentation that enable a consistent, high-quality experience. **What We're Looking For** * 3–6 years in Customer Success, Account Management, or Implementation – preferably at a SaaS, fintech, or climate/energy company. * Experience working with mid-market or enterprise clients, with a strong customer-first attitude. * Excellent written and verbal communication – able to explain complex data-driven insights simply and persuasively. * Comfort with CRM tools (e.g., HubSpot), spreadsheets, and light data work (e.g., dashboards, CSV cleanups). * Empathy for the unique challenges of utility management – prior experience with energy, cleantech, or sustainability is a plus. * Thrives in ambiguity and early-stage environments; ready to own a process end-to-end and iterate quickly. **Why Join blithequark?** * Be part of a pioneering team that's redefining the energy industry with data and AI. * Work with a talented team of innovators passionate about sustainability and customer success. * Enjoy a dynamic and fast-paced environment with opportunities for growth and learning. * Receive competitive compensation and benefits, including a comprehensive health insurance package, 401(k) matching, and generous PTO. * Participate in our employee stock option plan and be part of a company that's poised for significant growth. **How to Apply** If you're excited about the opportunity to join blithequark and be part of a pioneering team that's redefining the energy industry, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **About blithequark** blithequark is an AI Energy Agent that's revolutionizing the way businesses pay for power. Our mission is to make energy management simple, transparent, and cost-effective for businesses of all sizes. We're committed to using data and AI to drive sustainability and reduce the carbon footprint of our customers. **Our Culture** At blithequark, we value innovation, collaboration, and customer success. We're a team of passionate individuals who are dedicated to making a positive impact on the environment and the businesses we serve. We believe in fostering a culture of open communication, continuous learning, and mutual respect. **Our Benefits** * Comprehensive health insurance package * 401(k) matching * Generous PTO * Employee stock option plan * Flexible work arrangements * Professional development opportunities * Access to the latest technology and tools * Collaborative and dynamic work environment **Our Team** Our team is comprised of talented individuals from diverse backgrounds and industries. We're passionate about sustainability, customer success, and innovation, and we're committed to making a positive impact on the environment and the businesses we serve. We're always looking for talented individuals who share our values and are excited about the opportunity to join our team. **How to Contact Us** If you're interested in learning more about blithequark and the opportunity to join our team, please don't hesitate to contact us. We'd be happy to answer any questions you may have and provide more information about our company and culture.