**Experienced Customer Success Manager – DACH Region at blithequark**

Are you a seasoned Customer Success professional with a passion for driving business growth and customer satisfaction? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! blithequark is seeking an experienced Customer Success Manager to join our team in the DACH region. As a key member of our Customer Team, you will play a crucial role in ensuring the region's success through our clients' success. **About blithequark** blithequark is a leading provider of collaborative learning software, empowering organizations to upskill from within and accelerate employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can turn their experts into champions for growth, rather than relying on slow top-down training. We're proud to power the future of work at 1,700 organizations, with a global footprint that celebrates cultures, perspectives, and experiences from all over the world. **Job Summary** As a Customer Success Manager at blithequark, you will be responsible for ensuring the success of our clients in the DACH region. You will work closely with our local sales team to ensure client KPIs are met, while liaising with your customer success colleagues throughout Europe and the US. Your primary goal will be to drive business growth and customer satisfaction through proactive account management, strategic planning, and exceptional customer service. **Key Responsibilities** * Manage the implementation team to support customers during the launch of their new collaborative learning software * Act as a project manager when local language is needed * Support customers in their digital training strategy through the 360Learning platform * Ensure the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available * Work closely with the local sales team to ensure client KPIs are met * Liaise with your customer success colleagues throughout Europe and the US * Participate in regular Discovery Meetings with Product Managers to identify the features that will impact your team's activity * Define the learning transformation roadmap with clients and identify the resources needed to achieve them * Develop a relationship of trust between the client and blithequark, particularly by having direct contact with top management teams * Work with the Account Managers to identify new project opportunities to develop the account **Within 1 Month** * Master our product and Convexity corporate culture * Familiarize yourself with the processes and tools used by our CS team * Participate in your first customer meetings with other CSMs from our team **Within 3 Months** * Host your first meetings with customers and get feedback from your peers * Start new projects with new clients * Participate in regular Discovery Meetings with Product Managers to identify the features that will impact your team's activity **Within 6 Months** * Define the learning transformation roadmap with clients and identify the resources needed to achieve them * Define a retro-planning of the initiatives on the solution and vouch for it * Identify and document customer use-cases * Develop a relationship of trust between the client and blithequark, particularly by having direct contact with top management teams * Work with the Account Managers to identify new project opportunities to develop the account **Within 12 Months** * Reduce churn by identifying customers at risk and implementing a remedial action plan * Identify strong leaders within the client's team * Develop and share good business practices with the entire Client Success Team **Essential Qualifications** * 3-4 years of experience in a Customer Success position, ideally in the SaaS industry * Native German and fluent English proficiency * Ability to work in a strong results-oriented culture * Capability to prioritize and manage a big portfolio of clients * Excellent interpersonal and communication skills * Strong interest in the digital industry, education, and e-learning in particular **Preferred Qualifications** * Experience working with collaborative learning software * Knowledge of the German market and industry trends * Familiarity with the Convexity corporate culture and values **Skills and Competencies** * Proactive and results-driven approach * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong analytical and problem-solving skills * Ability to prioritize and manage multiple projects and clients * Strong interest in the digital industry, education, and e-learning in particular **Career Growth Opportunities and Learning Benefits** * Opportunities for career growth and professional development * Access to training and development programs to enhance your skills and knowledge * Collaborative and dynamic work environment * Flexible working hours and remote work options * Opportunities to work with a diverse range of clients and projects **Work Environment and Company Culture** * blithequark is a global company with a diverse and inclusive culture * We value collaboration, innovation, and customer satisfaction * Our team is passionate about making a positive impact on the world through education and learning * We offer a flexible and dynamic work environment that encourages creativity and innovation **Compensation, Perks, and Benefits** * Competitive salary and variable component * Work From Home allowance * Social security, health insurance, unemployment insurance, common contingency, and salary guarantee fund * Flexible hours and remote work options * Opportunities for career growth and professional development * Access to training and development programs to enhance your skills and knowledge **How to Apply** If you're a motivated and experienced Customer Success professional looking for a new challenge, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to learn from and with you! **Interview Process** * Phone Screen with our Talent Acquisition Manager * Discovery Meeting with a Customer Success Manager * Case Study with our Director of Customer Success (US) and a team member * Clarification Meeting with our Director of Customer Success (UK) * Culture Fit Meeting with our Chief Customer Officer **Additional Information** * #LI-JS * Who We Are: blithequark enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. * Learning Includes Everyone: blithequark believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, blithequark is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment.