**Experienced Customer Success Manager - AEM (Americas) at blithequark**

Are you a results-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Customer Success Manager to join our team in the Americas region. As a key member of our Customer Success organization, you will be responsible for driving customer adoption and growth, identifying opportunities to expand value, and ensuring customers achieve their goals through the effective use of our AEM solution. **About blithequark** blithequark is a leading provider of event-driven architecture solutions that help companies connect and integrate their assets in real-time. Our technology makes it easy to unlock data silos, capture events, and stream information everywhere it needs to be. We empower our customers to create awesome experiences for their customers, partners, and employees by embracing trends like AI, cloud, and IoT. With a strong focus on innovation, customer success, and employee satisfaction, we're proud to be one of the top-ranked employers on Glassdoor. **Overview of the Role** As a Customer Success Manager at blithequark, you will be responsible for fostering lasting relationships with our customers and collaborating with sales, solutions architects, and engineers to drive product adoption and usage. You will lead Customer Success activities at scale for SAP Advanced Event Mesh (AEM) customers, defining onboarding and success plans, maintaining regular engagement, and ensuring customers are leveraging the AEM solution effectively to achieve their goals. You will also play a key role in identifying opportunities to expand value and drive long-term success. **Key Responsibilities** * Form strong relationships with customers to keep them fully engaged and supported throughout their relationship with us, liaising with both technical and business-focused audiences. * Drive the adoption of AEM and Event-Driven Architecture for key selected customers. * Be the Voice of the Customer - identifying and quantifying the key factors for Customer success and then communicating them effectively to drive the solutions. * Define and organize engagement with internal teams and with customers. * Escalate any issue or risk that could lead to customer dissatisfaction or low adoption, and lead to a negative revenue impact. * Plan and have regular cadence with the customer to showcase new features and understand the customer's goals & pain points. * Educate customers on how existing and new product features/functionality will contribute to the growth of their business, bringing the relevant internal stakeholders if needed. * Drive revenue growth by demonstrating value and identifying additional up-sell / cross-sell opportunities. * Engage with several accounts simultaneously, be organized, and demonstrate strong time management & efficiency. * Gather customer feedback related to product, ecosystem, teams, and feed them into the relevant group to aid the prioritization of roadmaps. **What You'll Bring to the Role** * Previous experience in Customer Success, Professional Services, Technical Pre-Sales, Technical Customer Support, Technical Sales (e.g., technology or management consulting) * Eventing and Messaging Middleware/Integration – Understanding of the application middleware space. Technical knowledge of Event Streaming and messaging products such as blithequark, IBM MQ, TIBCO EMS/RV, and/or Open-Source technologies such as Rabbit, ActiveMQ, Kafka, Pulsar, etc., would benefit the role. * Experience and strong understanding of SAP integration suite and SAP BTP, familiarity with SAP tools and ecosystem like SAP CPI. * Technical understanding and hands-on experience with various Integration technologies, EDA Architecture, SaaS / IaaS / PaaS, Value Prop, Use Cases, Competitive Differentiation, and integration scenarios with real-time and asynchronous data flows between SAP systems (e.g. S/4HANA, SuccessFactors) and third-party apps. * Solid presentation and white-boarding skills. This role is customer-facing so the successful candidate must have solid presentation and communication skills and be ready to take on the challenges of a fast-moving, fast-growing, and dynamic environment. * Strong interpersonal relationship building and executive communication skills. * Capable of managing multiple customer accounts and projects simultaneously. * Willingness to take initiative and tackle things on your own. * Ability to navigate data, people, and processes to find answers. * This is a regional role. Thus, you should be open to traveling roughly 10-25% of the time. **Why You'll Want to Join Us at blithequark** * We have an awesome team! You’ll get to work with some of the smartest individuals in the business. * We believe in work-life balance, and that it’s important to love what you do. * We have adopted a hybrid work model to create an inclusive environment for everyone. * We live by our values every day: craftsmanship, trust, courage, freedom, momentum, humility, and human experience. * Our training programs are top-notch. * We like to brag about our stellar customer lineup! * We are social – we like to keep things simple and fun! * We are one of the top-ranked employers on Glassdoor. * We have a sense of humour and make cool videos on cool topics like MITT and this! **What We Offer** * Competitive salary and bonus structure * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) matching program * Generous paid time off and holidays * Opportunities for professional growth and development * Collaborative and dynamic work environment * Access to the latest technology and tools * Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we want to hear from you! Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! **Accommodations** Accommodations are available upon request for anyone taking part in the hiring process. Let us know how we can help! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.