Experienced Customer Success Engineer for Cloud-Native SaaS Platform – Delivering Unified Secrets and Machine Identity Solutions to Fortune 100 Companies

Welcome to blithequark At blithequark, we are revolutionizing the way modern enterprises approach identity security. As a pioneer in cloud-native SaaS platforms, we integrate Vaultless Secrets Management with Certificate Lifecycle Management, Next Gen Privileged Access Management, and Encryption Key Management to manage the lifecycle of all machine identities and secrets across all environments. Our mission is to prevent the number one cause of breaches – compromised identities and secrets – and we are trusted by Fortune 100 companies and industry leaders to achieve this goal. Backed by the world's leading cybersecurity investors and global financial institutions, blithequark is redefining identity security for the modern enterprise. We are committed to delivering the world's first unified Secrets & Machine Identity platform, designed to provide a seamless and secure experience for our customers. With a strong focus on innovation and customer satisfaction, we are seeking a highly motivated Customer Success Engineer to join our growing team supporting customers in the USA. About the Role We are looking for an experienced Customer Success Engineer to develop and lead the ongoing technical relationship with our customers, providing strategic guidance, understanding their business and challenges, and delivering solutions, processes, and best practices for a successful implementation and use of the blithequark platform. This is a hands-on technical role that requires excellent customer-facing skills, and you will be working closely with our customers to ensure a smooth and successful onboarding experience. As a Customer Success Engineer at blithequark, you will be responsible for delivering thought leadership and support for the best customer experience, accelerating adoption and expansion of the blithequark platform within our install base, and providing customer support at times outside of normal business hours. You will also learn our customers' business and challenges and develop best-of-breed solutions to address them, creating added value for the customer as a trusted advisor. Key Responsibilities: Deliver a smooth and successful onboarding experience to our new customers, ensuring they are fully equipped to utilize the blithequark platform to its fullest potential. Provide thought leadership and support for the best customer experience, leveraging your technical expertise and industry knowledge to drive customer satisfaction and loyalty. Accelerate adoption and expansion of the blithequark platform within our install base, identifying opportunities for growth and developing strategies to increase customer engagement and retention. Provide customer support at times outside of normal business hours, ensuring our customers receive the support they need to succeed, regardless of their location or time zone. Learn our customers' business and challenges, developing a deep understanding of their needs and pain points, and creating tailored solutions to address them. Create added value for the customer as a trusted advisor, providing guidance and recommendations on best practices, industry trends, and emerging technologies. Requirements: 3+ years of experience in a technical customer-facing support role, such as Technical Account Manager, Customer Success Engineer, Professional Services, or a similar role, with a proven track record of delivering exceptional customer experiences. Proven experience working with Kubernetes, Docker, Linux, with a deep understanding of containerization, orchestration, and automation. Proven experience working with one or more Cloud Service Providers (AWS, Azure, GCP), with a strong understanding of cloud computing, migration, and management. Past experience that combines sales orientation and technical skillset, with the ability to communicate complex technical concepts to non-technical stakeholders and drive business growth through technical expertise. Exceptional communication skills, with the ability to articulate technical information in a clear, concise, and compelling manner, both written and verbal. Preferred Qualifications: Knowledge in CI/CD, IaC, and Config-Management tools, such as Jenkins, GitLab, Terraform, or Ansible, with a strong understanding of automation, deployment, and management. Experience working in the Cyber Security or DevOps domains, with a deep understanding of security principles, practices, and technologies, including Identity Management, Certificate Management, and Encryption Key Management. Security knowledge domains, including Identity Management (IDM), Identity Providers (i.e., Okta, Ping), Certificate Management (CMS), Public Key Infrastructure (PKI), Encryption Key Management System (KMS), Privileged Access Management (PAM), Hardware Security Modules (HSM), and Zero-Trust Access (ZTA). Experience in Scripting/programming languages, such as Python, Java, or C++, with a strong understanding of software development, testing, and deployment. Career Growth and Development At blithequark, we are committed to the growth and development of our employees, providing opportunities for professional development, training, and education. As a Customer Success Engineer, you will have access to a range of resources, including technical training, industry conferences, and mentorship programs, to help you develop your skills and advance your career. We believe in fostering a culture of innovation, collaboration, and continuous learning, where our employees are empowered to take ownership of their work, share their ideas, and contribute to the growth and success of the company. With a strong focus on customer satisfaction and technical excellence, we are seeking individuals who are passionate about delivering exceptional customer experiences and driving business growth through technical expertise. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and inclusive work environment, where our employees are valued, respected, and empowered to succeed. We believe in fostering a culture of collaboration, innovation, and continuous learning, where our employees can grow, develop, and thrive. We offer a range of benefits, including flexible working hours, remote work options, and a comprehensive benefits package, to support the well-being and success of our employees. With a strong focus on work-life balance, we encourage our employees to take time off, recharge, and pursue their passions outside of work. Compensation and Benefits We offer a competitive compensation package, including a base salary range of $140K-$160K, commission, company stock options, and benefits, to attract and retain top talent. Our compensation package is designed to recognize and reward individual performance, contributions, and achievements, with opportunities for growth and advancement based on merit and potential. In addition to our competitive compensation package, we offer a range of perks and benefits, including flexible working hours, remote work options, and a comprehensive benefits package, to support the well-being and success of our employees. With a strong focus on employee satisfaction and retention, we are committed to creating a positive, supportive, and inclusive work environment that fosters growth, development, and success. Conclusion If you are a motivated and experienced Customer Success Engineer looking to join a dynamic and innovative company, we encourage you to apply for this exciting opportunity. With a strong focus on customer satisfaction, technical excellence, and employee growth and development, we are seeking individuals who are passionate about delivering exceptional customer experiences and driving business growth through technical expertise. At blithequark, we are committed to creating a positive, supportive, and inclusive work environment that fosters growth, development, and success. With a range of benefits, including flexible working hours, remote work options, and a comprehensive benefits package, we are dedicated to supporting the well-being and success of our employees. Apply now to join our team and take the first step towards an exciting and rewarding career with blithequark.