Experienced Customer Success Associate – Delivering Exceptional Support and Driving Business Growth through Strategic Client Relationships at blithequark

Introduction to blithequark blithequark is on a mission to democratize and decarbonize logistics, revolutionizing the way businesses operate and interact with their customers. As a deep-tech logistics company, we leverage a dual RaaS (Robotics-as-a-Service) and SaaS model to deliver end-to-end, AI-powered robotic fulfillment for retailers. Our innovative approach eliminates inefficiencies inherent in traditional 3PL models, such as human error, high labor costs, and carbon-heavy processes, empowering our customers to scale faster with high-speed, high-quality fulfillment at a fraction of the typical cost. Founded in 2018, blithequark began as a pioneering eCommerce co-working space in Sydney. After witnessing firsthand the logistics challenges faced by small and medium-sized businesses (SMBs), our founders evolved the business into a tech-first fulfillment solution. Today, we're a rapidly growing company with a strong commitment to driving both revenue and profit growth for our customers while promoting sustainability and reducing our carbon footprint. About the Role As a Customer Success Associate at blithequark, you will play a pivotal role in our mission to deliver exceptional customer experiences and drive business growth. Your primary objective is to provide outstanding customer support, resolve issues effectively, and foster unwavering customer satisfaction and loyalty. You'll be at the forefront of our efforts to collaborate with a diverse range of clients, including merchants, end-customers, same-day delivery drivers, and vendors, to ensure they achieve their desired outcomes. In this role, you will have the opportunity to work closely with our customers, understand their needs, and develop strategic relationships that drive long-term growth and success. You'll be an integral part of our customer success team, working together to deliver exceptional support, resolve issues, and identify opportunities to upsell or cross-sell additional products and services. Key Responsibilities Provide exceptional support: Respond to customer inquiries via phone, email, or chat with accurate and timely information about blithequark's products and services. Resolve issues: Actively solve client problems and take measures to ensure their satisfaction. Technical assistance: Assist clients with technical issues, troubleshoot problems, and provide innovative solutions. Maintain records: Keep meticulous records of customer interactions, inquiries, issues, and resolutions to ensure up-to-date and accessible customer information. Identify opportunities: Recognize chances to upsell or cross-sell additional products and services, helping clients achieve their goals and boosting company revenue. Essential Qualifications To succeed in this role, you'll need: 2-3+ years of customer service experience, preferably in a fast-paced and dynamic environment. Experience with HubSpot is a plus, but not required. To be a natural people-person: You thrive on working with diverse individuals and building strong relationships. To have exceptional communication skills: You're comfortable communicating via online meetings, phone, email, and chat. To have a desire to learn: You're eager to collaborate with highly talented individuals and expand your knowledge. You're keen to proactively learn new skills and knowledge independently. To be highly driven: Motivation and a can-do attitude are your trademarks. You get things done. Preferred Qualifications In addition to the essential qualifications, we're looking for candidates with: Reliable high-speed internet connection with a backup connection in case your main ISP is offline. Laptop or desktop (Intel Core i5 or above, AMD or Apple equivalent with 8gb or more RAM). Experience working in a remote or distributed team environment. Familiarity with CRM software and customer success platforms. Strong analytical and problem-solving skills, with the ability to think critically and outside the box. Skills and Competencies To excel in this role, you'll need to possess a unique combination of skills and competencies, including: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues. Strong problem-solving and analytical skills, with the ability to think critically and outside the box. Ability to work independently and as part of a team, with a strong sense of accountability and ownership. Strong time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Adaptability and flexibility, with the ability to thrive in a fast-paced and dynamic environment. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Success Associate, you'll have access to a range of learning and development opportunities, including: Comprehensive training and onboarding program to help you get up to speed quickly. Ongoing coaching and mentoring from experienced colleagues and leaders. Opportunities to attend industry conferences and events, and participate in online courses and training programs. Access to a range of tools and resources to help you develop your skills and knowledge. A culture of continuous learning and improvement, with a strong focus on innovation and experimentation. Work Environment and Company Culture At blithequark, we're proud of our diverse and inclusive culture, and we're committed to creating a work environment that's welcoming and supportive for all employees. We offer: A remote-friendly work environment, with the flexibility to work from anywhere. A collaborative and dynamic team environment, with a strong sense of camaraderie and teamwork. A range of perks and benefits, including access to mental health resources, employee discounts, and social events. A culture of transparency and open communication, with regular town halls and feedback sessions. A commitment to diversity, equity, and inclusion, with a range of initiatives and programs to support underrepresented groups. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary range that's commensurate with experience, as well as a range of perks and benefits, including: Comprehensive health insurance, with access to mental health resources and employee assistance programs. Retirement savings plan, with employer matching contributions. Generous paid time off policy, with flexible vacation days and holidays. Access to employee discounts and perks, including discounts on blithequark products and services. Opportunities for professional development and growth, with a range of training and development programs. Conclusion If you're a motivated and customer-focused individual who's passionate about delivering exceptional support and driving business growth, we want to hear from you. As a Customer Success Associate at blithequark, you'll have the opportunity to work with a talented and diverse team, develop strategic relationships with clients, and contribute to the growth and success of our business. Don't miss out on this exciting opportunity to join a rapidly growing company and make a real impact. Apply now with your resume, and we'll be in touch soon to schedule an initial screening call. We proudly welcome people from all diverse backgrounds, and we're committed to creating a work environment that's welcoming and supportive for all employees. If you have most of the things we're looking for, we encourage you to apply, even if you don't tick every box. We're looking for talented and motivated individuals who are passionate about delivering exceptional customer experiences and driving business growth, and we can't wait to hear from you.