**Experienced Customer Success Advisor – Delivering Exceptional Experiences for Small Businesses at blithequark**

Are you passionate about delivering exceptional customer experiences and driving business growth? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we want to hear from you! blithequark is seeking an experienced Customer Success Advisor to join our team, where you'll play a critical role in helping small businesses achieve their goals and succeed in the ever-changing market. **About blithequark** At blithequark, we're revolutionizing the way small businesses access finance. Our mission is to finance one million businesses by providing fast, flexible, and accessible funding solutions. With a strong focus on customer success, we're committed to delivering exceptional experiences that empower our customers to grow and thrive. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this exciting journey. **Our Culture** We're a dynamic and ambitious company that values innovation, collaboration, and continuous learning. Our culture is built on a foundation of trust, respect, and open communication. We believe in empowering our team members to take ownership of their work, share their ideas, and drive positive change. If you're a self-motivated, results-driven individual who thrives in a fast-paced environment, you'll fit right in. **The Role** As a Customer Success Advisor at blithequark, you'll be responsible for delivering exceptional customer experiences that drive business growth and loyalty. Your primary focus will be on engaging with business owners, understanding their needs, and providing tailored solutions that meet their goals. You'll work closely with our sales, account management, credit analysis, and collections teams to ensure seamless customer journeys and achieve outstanding results. **A Typical Day for You Will Be:** * Answering inbound calls, emails, and web chats to provide expert support and guidance to our customers * Helping businesses complete loan applications and navigate our funding solutions * Assisting existing customers with account queries, such as handling repayments, processing renewal requests, and other administrative tasks * Pitching our services to customers who come through our marketing channels, using your sales skills to convert inbound prospects * Liaising with multiple teams within blithequark to achieve the best outcome for our customers * Sharing your insights and ideas to help us continually improve and reach our goals **Requirements** We're looking for individuals who are: * Passionate about delivering exceptional customer experiences and driving business growth * Excellent communicators with strong verbal and written skills * Self-motivated, results-driven, and proactive * Able to adapt to a fast-paced environment and prioritize multiple tasks * Confident in their ability to build rapport with business owners and provide expert guidance * Willing to learn and take ownership of their work * Ambitious and entrepreneurial in spirit **Ideally, You'll Have:** * A background in customer-facing roles, preferably in finance or a related industry * Experience working in a fast-paced, dynamic environment * Strong sales skills and the ability to convert inbound prospects * Excellent time management and multitasking skills * The ability to "think outside the box" and provide innovative solutions * A passion for learning and continuous improvement **What We Offer** At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and success. Here are some of the benefits we offer: * Competitive salary range: £26K - £27.5K * Flexible working arrangements, including hybrid roles that allow you to split your time between the office and home * Comprehensive benefits package, including: + Medical insurance from Vitality, including discounted gym membership + 25 days' holiday, an extra day off for your birthday, and the option to buy or sell an additional 5 days of annual leave + Instant access to emotional and mental health support with our partner, Spill + Share options + Generous maternity and paternity leave + Nursery tax benefit scheme to help you save money + Paid volunteering day to support your chosen charity + Extra leave if you want to travel or study + One-month fully paid sabbatical after 4 years + Cycle-to-work scheme + Electric car scheme * L&D budget for everyone, including a book budget * Company-wide talks with internal and external speakers * Access to learning platforms like Treehouse if you want to learn to code **How to Apply** If you're a motivated, results-driven individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Please submit your application, including your resume and a cover letter that outlines your experience, skills, and qualifications. We can't wait to hear from you and explore how you can contribute to our mission to finance one million businesses!