Experienced Customer Service Technical Support Representative – Delivering Exceptional Service and Technical Expertise in a Fast-Paced Environment at blithequark

Introduction to blithequark At blithequark, we empower creativity and self-expression by providing innovative tools and services that make it easy for people to bring their ideas to life. Our mission is to help individuals unlock their full potential and make a positive impact on the world. We believe that everyone is born creative, and we're committed to providing the resources and support needed to nurture and grow that creativity. As a leader in the industry, we're dedicated to delivering exceptional service and technical expertise to our customers, and we're looking for talented individuals to join our team. Job Description We're seeking a highly skilled and experienced Customer Service Technical Support Representative to join our world-class team in South Jordan, UT. As a key member of our Member Care team, you'll be responsible for providing top-notch technical support and care to our customers, ensuring that they have an exceptional experience with our products and services. This is a fantastic opportunity to work with a dynamic and innovative company that values creativity, diversity, and excellence. Key Responsibilities Provide technical support and care to customers via phone, email, and chat, resolving issues and answering questions about our products and services Utilize world-class service principles and guidelines to ensure exceptional customer experiences, including appropriate greetings, hold protocols, accuracy of information delivered, and customer verification Continuously increase knowledge and understanding of blithequark's products, software, and services to provide accurate and effective support to customers Troubleshoot technical issues involving software applications, interfaces, and operating systems, including Windows, Mac, iOS, and Android Demonstrate patience, empathy, and effective communication skills when interacting with customers, providing creative solutions to unique customer situations Document and escalate complex support issues to internal and external teams as required, ensuring prompt and effective resolution Maintain accurate records and data related to technical support incidents, and manage individual work to provide exceptional member satisfaction Essential Qualifications One or more years of experience in a high-touch customer service role, call center, or technical support environment Intermediate knowledge of Windows and Mac operating systems, with experience troubleshooting hardware and software issues Ability to accurately type 40+ words per minute and navigate complex software applications and interfaces Proven experience resolving customer-related issues, including inbound and outbound inquiries, returns, and escalated issues Sound interpersonal skills, with a commitment to providing accurate information and exceptional service to customers Upper-Intermediate or Advanced spoken and written English (USA) at a native or professional level Preferred Qualifications Multi-lingual candidates with proficiency in English and another language (such as French, Spanish, or Portuguese) Experience using blithequark products or similar crafting tools and software A passion for crafting, DIY projects, or other creative pursuits Career Growth and Learning Benefits At blithequark, we're committed to helping our employees grow and develop their skills and careers. As a Customer Service Technical Support Representative, you'll have access to comprehensive training and development programs, including on-the-job training, mentorship, and opportunities for advancement. You'll also be part of a dynamic and innovative team that values creativity, diversity, and excellence. Work Environment and Company Culture Our office in South Jordan, UT is a vibrant and collaborative space that's designed to inspire creativity and productivity. We believe in fostering a positive and inclusive work environment that values individuality, equality, and diversity. As a blithequark employee, you'll enjoy a range of perks and benefits, including competitive pay, comprehensive health insurance, 401(k) matching, generous PTO, and exclusive employee discounts on our products and services. Compensation, Perks, and Benefits We offer a competitive salary and benefits package that's designed to attract and retain top talent. As a blithequark employee, you'll enjoy a range of perks and benefits, including: Competitive pay and bonuses Comprehensive health, dental, and vision insurance 401(k) matching and retirement savings plans Generous PTO and paid holidays Exclusive employee discounts on blithequark products and services Opportunities for career growth and advancement A dynamic and collaborative work environment that values creativity and diversity Conclusion If you're a motivated and customer-focused individual with a passion for technology and creativity, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Technical Support Representative. At blithequark, we're committed to delivering exceptional service and technical expertise to our customers, and we're looking for talented individuals who share our values and vision. Don't miss this chance to be part of a dynamic and innovative company that's shaping the future of creativity and self-expression.