**Experienced Customer Service Supervisor – Remote Call Center Operations**

Are you a seasoned customer service professional with a passion for leadership and team management? Do you have a proven track record of delivering exceptional results in a fast-paced call center environment? If so, we invite you to join blithequark's dynamic Customer Service Fitness (CSF) department as a Supervisor, where you will play a critical role in shaping the customer experience and driving business growth. **About blithequark** blithequark is a leading provider of innovative solutions in the healthcare industry. Our mission is to empower individuals to take control of their health and well-being through cutting-edge technology and personalized support. As a remote call center supervisor, you will be part of a talented team that is dedicated to delivering exceptional customer service and support to our clients and customers. **Job Summary** As a Supervisor, Customer Service, CSF (Remote) at blithequark, you will be responsible for leading a team of customer service representatives and providing expertise and support on a wide variety of inquiries. You will ensure that issues are handled properly and in accordance with blithequark's policies and procedures, while monitoring department goals and performance standards. This is a remote position, and you will be required to work from home (WFH) in a designated work area with company-provided technology equipment. **Responsibilities** * Supervise staff and monitor performance, providing coaching, counseling, and training as needed * Prepare annual performance evaluations and conduct regular team meetings to review overall performance * Perform quality review on recorded calls and ensure that calls are answered in a timely manner by monitoring calls on the ACD system * Monitor all queues according to blithequark's Performance Standard goals and work closely with management to achieve team and department goals * Provide expertise and support on a wide variety of inquiries, including resolving issues and responding to customer inquiries * Research and resolve escalated calls, taking calls requiring assistance from a supervisor, and assisting staff by silent monitoring calls and taking over if needed * Assist in updating and implementing policies and procedures as needed **Qualifications** * High School diploma required * 2-4 years of progressive experience performing customer service required * Lead or supervisory experience in a call center environment required * Health Care or Health Insurance experience preferred * Knowledge of Microsoft Office (Word/Excel/Outlook) required * Experience with a Workforce Management tool preferred **Core Competencies** * Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships * Ability to display excellent customer service to meet the needs and expectations of both internal and external customers * Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment * Ability to effectively organize, prioritize, multi-task, and manage time * Demonstrated accuracy and productivity in a changing environment with constant interruptions * Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions * Ability to exercise strict confidentiality in all matters **Work Environment and Culture** * Primarily sedentary, able to sit for long periods of time * Ability to speak, see, and hear other personnel and/or objects * Ability to communicate both in verbal and written form * Ability to travel within the facility * Capable of using a telephone and computer keyboard * Ability to lift up to 10 lbs * Work-from-home (WFH) environment **Compensation and Benefits** * $45,000 Full-Time Annual Salary * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for professional growth and development **How to Apply** If you are a motivated and results-driven customer service professional with a passion for leadership and team management, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an Equal Opportunity/Affirmative Action Employer. We are committed to diversity and inclusion in the workplace and welcome applications from qualified individuals of all backgrounds. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at [insert contact information].