**Experienced Customer Service Specialist – Healthcare Industry**

At blithequark, we are a critical part of the healthcare process, providing integrated technologies, products, and services across the full continuum of care. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we empower our customers to advance healthcare. Our success starts with our teammates, and we're looking for empathetic, thoughtful, and compassionate individuals to join our team. **About blithequark** blithequark is a leading healthcare services company that provides home respiratory services and select medical equipment to help patients sleep better, breathe better, heal faster, and thrive longer. We're committed to improving the quality of life for our patients at home and are dedicated to delivering exceptional customer service. **Job Summary** We're seeking an experienced Customer Service Specialist to join our team. This role is responsible for identifying and resolving customer issues and answering customer inquiries regarding the status of their order. As a Customer Service Specialist, you will be the face of blithequark, providing high-quality service to our patients, caregivers, and referrals. **Essential Duties and Responsibilities** * Handle continuous work volume by interacting with patients and referrals via (inbound & outbound) phone calls, email, fax, chat, text, web inquiries, and other electronic sources * Receive and process order requests from referrals for durable medical equipment and healthcare services * Provide accurate information and updates as related to new orders, resupplies, pickups, and/or exchanges * Demonstrate professionalism and provide high-quality service when interacting with patients, caregivers, and/or referrals * Resolve patient/referral complaints and escalations with urgency by identifying problems, troubleshooting equipment, and/or coordinating appropriate corrective action * Assess patient and referral needs, identify satisfactory resolution, and provide high-quality customer service * Comply with and adhere to all regulatory compliance areas, policies, and procedures, and best practices * Follow quality program guidelines and procedures for all transactions to ensure that we give the best service to all customers * Perform other duties as required **Minimum Required Qualifications** * High School Diploma or GED required * 1-3 years of Call Center Experience preferred * 1-3 Years of Healthcare and/or Health Insurance Customer Service experience preferred * Experience working in a remote environment preferred **Skills, Knowledge, and Abilities** * Assess problems and identify solutions * Professional verbal and written communication * Effective listening, paraphrasing, and summarization * Personal accountability and emotional intelligence * Time management and reliability **Computer Skills** * Basic skills in using a Windows-based computer **Language Skills** * English (reading, writing, verbal) **Mathematical Skills** * Basic level mathematical proficiency **Physical Demands** This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request. **Work Environment** Work is performed in an office setting with exposure to moderate noise. **Travel** Occasional travel as required. **Other Information** The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual's position. **Benefits and Perks** * Medical, dental, and vision insurance, available on first working day * 401(k), eligibility after one year of service * Employee stock purchase plan * Tuition reimbursement **Why Join blithequark?** At blithequark, we're committed to creating a work environment that's supportive, inclusive, and empowering. We believe in the importance of work-life balance and offer flexible scheduling options to help you achieve your goals. Our team is passionate about delivering exceptional customer service, and we're looking for like-minded individuals to join us on this journey. **How to Apply** If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply. This position will accept applications on an ongoing basis. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state, or local law. **Originally posted on Himalayas**