**Experienced Customer Service & Safety Agent II – Personal Security Support Specialist**

Are you a customer service enthusiast with a passion for helping others? Do you thrive in fast-paced environments where no two situations are the same? Are you eager to join a dynamic team that's revolutionizing the way people experience safety and security? If so, we invite you to explore this exciting opportunity as an Experienced Customer Service & Safety Agent II at blithequark. **About blithequark** blithequark is a pioneering personal security platform that's redefining the concept of safety and peace of mind. Our mission is to empower individuals and communities to live without fear, and our 24/7 Personal Security Agents are always just a tap away in our app. We're committed to providing accessible, on-demand personal security that's tailored to each member's unique needs. **Join the blithequark Team** As a Customer Service & Safety Agent II at blithequark, you'll be part of an elite community of security professionals who are dedicated to helping people stay safe. You'll work closely with our members to provide world-class care and support, using your exceptional communication and problem-solving skills to resolve complex issues and ensure a seamless experience. **Key Responsibilities:** * Develop a deep understanding of our app and personal security services to provide expert guidance and support to our members * Welcome and orient new members on how to use blithequark, ensuring they feel confident and empowered to use our services * Support our members throughout their blithequark experience, addressing any concerns or issues that may arise * Provide best-in-class care and support via video, phone, email, and chat to our members, responding to their inquiries and resolving problems thoughtfully * Monitor and analyze inquiries and member support requests to identify trends and areas for improvement * Document, process, record, and report information in verbal, written, and electronic form, either in real-time or post-incident **Essential Qualifications:** * 2+ years of experience in customer service, member support, or a related field * Proven track record of providing exceptional care and support to customers or members * Excellent communication and problem-solving skills, with the ability to think critically and resolve complex issues * Flexibility in your schedule to include weekends, evenings, and some holidays (we run a 24x7x365 operation to provide around-the-clock safety and security for our members) * Ability to accurately read and quickly respond to computer-generated data and readouts with variations in color and refresh rate * Ability to pick up on auditory cues with varying rates of volume intensity * Ability to remain seated for extended periods of time * Successful completion of a thorough background and reference check **Preferred Qualifications:** * Enrolled or completed an Associate's or bachelor's program or military service * 2+ years in a security or armed security role * Experience working with security software or platforms * Familiarity with crisis management and conflict resolution techniques **Why Join blithequark?** * Opportunity to support our members as they use our impactful and critical service * Growth and development opportunities to advance your career – as we grow as a startup, we strive to promote from within * Competitive hourly wage rate (starting at $20-$22 per hour) * Quarterly performance bonuses and cash awards for perfect attendance * Medical, dental, vision – the works! * Remote working options – depending on your role at blithequark, you may have the option of working remotely (USA, globally), or a combination **What You'll Need:** * High-speed broadband service (wired Ethernet connection) with a minimum of 150 Mbps in a dedicated (single person use) environment or 300 Mbps if in a shared environment * Windows-based Notebook or Desktop computer, with a minimum processing speed of 1.6 GHz and 16 GB usable RAM available * Working high-definition web camera * Well-lit, dedicated, and quiet area from where to work without interruption or distraction * Workspace large enough to accommodate two monitors and a notebook computer * Ability to train on an FTE schedule from 8:00-5:00 pm for up to 4+ weeks * Ability to work multiple shifts: daytime, evening, overnight **Total Rewards:** As a high-tech security start-up, efficiency is vital to the work we perform daily. As a result, we've built a workplace culture that respects your time, allows you to take ownership of your projects, and find opportunities to lead in your day-to-day experience. We've been thoughtful in our approach to benefits, rewards, and perks that will impact our team members holistically as we continue to scale and grow. At blithequark, You'll Enjoy: * Health insurance premiums for all full-time team members are covered at 80% for you and your dependents (FTE) * Stock option grants * Quarterly bonuses for full-time team members * Generous time off and sick time benefits * Discounted gym memberships * Remote working options – depending on your role at blithequark, you will have the option of working remotely (USA, globally), or a combination **Equal Opportunity Employer:** blithequark is an equal-opportunity employer and values diversity at our company. All applicants will be considered without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, breastfeeding, or other related medical conditions), sexual orientation, age, marital status, veteran status, or disability status. **Drug-Free Workplace:** blithequark maintains a drug-free workplace and may perform pre-employment substance abuse testing and background checks, where permitted by law. **Apply Now:** If you're a customer service enthusiast with a passion for helping others, and you're eager to join a dynamic team that's revolutionizing the way people experience safety and security, we invite you to apply for this exciting opportunity as an Experienced Customer Service & Safety Agent II at blithequark.