**Experienced Customer Service Representative – Weekend Remote Customer Support**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse customers? If so, we invite you to join blithequark's dynamic team as a Customer Service Representative. As a key member of our remote customer support team, you will play a vital role in providing top-notch service to our clients and their customers. **About blithequark** blithequark is a rapidly growing company that specializes in providing versatile and tech-savvy contact center and debt collections services to the world's largest brands. With a coast-to-coast presence and a commitment to excellence, we are expanding our operations to meet the growing demands of our clients. Our team is comprised of talented individuals who share a passion for delivering exceptional customer experiences and driving business growth. **Position Scope** As a Customer Service Representative at blithequark, you will be responsible for providing exceptional customer service to our clients and their customers. Your primary responsibilities will include: * Communicating with customers via inbound phone calls, email, live chat, and other means as needed * Exceeding daily quotas for inbound and outbound phone calls, emails, and live chats * Recording detailed notes of customer communication and maintaining real-time inventory volume * Creating life-long customers by responding to their inquiries in a creative, personal, comprehensive, unique, and consistent manner * Maintaining high standards of professionalism and customer service expected by our clients * De-escalating situations involving dissatisfied customers * Recording and documenting customer interactions, inputting necessary data, and identifying trends for escalation * Collaborating with other Customer Service Representatives, Supervisors, and Managers to provide the best experience possible * Operating in a remote work environment by utilizing proficient computer skills and technical knowledge * Adapting to a fast-paced and ever-changing work environment * Maintaining consistent and undivided attention to assigned responsibilities **Required Skills/Abilities** To succeed in this role, you will need: * A clear and articulate telephone voice without major background noise or distractions * Ability to plan, prioritize, and organize workloads * Self-motivation with strong communication skills, excellent decision-making skills, and the ability to learn quickly * Reliability and consistently excellent work performance * Experience with a multi-line phone system * Computer skills, including Microsoft Office, various cloud-based platforms, data entry, and word processing * An upbeat and positive attitude * Ability to maintain the reputation of blithequark and any assigned clients * Ability to adapt to change in a rapidly expanding dynamic organization **Qualification/Education and Experience** To be considered for this role, you will need: * Independent self-starting skills with excellent time management skills * Strong customer service skills (1-3 years' experience in a customer service capacity) * A High School diploma or GED * Must be at least 18 years of age * Must have your own computer or laptop with a keyboard and a mouse (IPAD, Chromebooks, and mobile devices are NOT allowed) * This position is weekends only, with a start time of 2 PM or 5 PM EST **Physical Requirements** This role requires: * Prolonged periods of sitting at a desk and working on a computer and telephone * Ability to lift up to 15 pounds at times **Equal Employment Opportunity** blithequark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. **Why Join blithequark?** As a Customer Service Representative at blithequark, you will have the opportunity to: * Work in a dynamic and fast-paced environment with a growing company * Develop your customer service skills and expertise * Collaborate with a talented team of professionals * Enjoy a competitive compensation package and benefits * Pursue career growth opportunities and professional development * Contribute to the success of a leading company in the contact center and debt collections industry **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!