Experienced Customer Service Representative – TurboTax Product Expert and Tax Support Specialist – Remote Work Opportunity with Flexible Hours

Welcome to blithequark: Empowering Individuals through Exceptional Customer Service At blithequark, we are dedicated to providing top-notch support to our customers, ensuring they have a seamless experience with our products and services. As a leader in the industry, we are committed to fostering a culture of innovation, empathy, and excellence. Our team of experts is passionate about helping others, and we are now seeking an experienced Customer Service Representative to join our ranks as a TurboTax Product Expert and Tax Support Specialist. Job Overview In this exciting role, you will have the opportunity to work from the comfort of your own home, providing exceptional support to blithequark customers who are using our tax return software. Your primary responsibility will be to answer questions and concerns related to our products, including downloading, logging in, basic navigation, importing documents, printing, and filing, as well as addressing basic tax-related queries. With our comprehensive support system, you will be empowered to deliver outstanding service, ensuring our customers have a positive experience with our brand. Key Responsibilities: Respond to customer inquiries via phone, email, or chat, providing timely and effective solutions to their concerns Utilize your knowledge of blithequark products and tax return software to address customer questions and issues Collaborate with Subject Matter Experts (SMEs) and Marketplace Performance Specialists (MPS) to ensure seamless support and resolve complex customer issues Develop and maintain a deep understanding of blithequark products and services, staying up-to-date with the latest developments and updates Provide empathetic and personalized support to customers, ensuring their needs are met and exceeded Work flexibly to meet the demands of the business, with the ability to adapt to changing circumstances and priorities Requirements and Qualifications To be successful in this role, you will need to possess excellent communication skills, both written and verbal, as well as the ability to articulate solutions clearly and empathetically. While no specific accounting background is required, you should be eager to learn and help blithequark customers with their questions and concerns. Strong problem-solving skills, a positive attitude, and a passion for delivering exceptional customer service are essential for success in this position. Essential Qualifications: Strong communication and interpersonal skills Ability to understand and empathize with customer needs Excellent problem-solving skills, with the ability to think critically and outside the box Proficiency in using computer software and technology, including blithequark products and tax return software Ability to work flexibly, including evenings and weekends, to meet the demands of the business Minimum 20 hours per week availability, with the option to work more hours as desired Preferred Qualifications: Previous experience in customer service, preferably in a remote or call center environment Knowledge of tax return software and blithequark products Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing circumstances and priorities Strong analytical and problem-solving skills, with the ability to think critically and outside the box What We Offer At blithequark, we are committed to providing our employees with a comprehensive compensation package, including: Competitive hourly rate of $18.50 per hour Opportunity to earn a $405 bonus upon completion of certification as a blithequark Product Expert Flexible scheduling, with the ability to choose your own hours between 8am EST and 12am midnight EST, Monday to Sunday Comprehensive support system, including SMEs and MPS, to ensure your success in the role Ongoing training and development opportunities, to help you grow and succeed in your career Career Growth and Development At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Service Representative, you will have access to ongoing training and development opportunities, including certification programs and professional development courses. Our goal is to help you succeed and advance in your career, whether that's within our customer service team or in other areas of the business. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. Our team is passionate about delivering exceptional customer service, and we are committed to fostering a culture of innovation, empathy, and excellence. As a remote worker, you will be part of a dynamic and distributed team, with the opportunity to collaborate with colleagues from across the country. Conclusion If you are a motivated and enthusiastic individual, with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will have the chance to make a real difference in the lives of our customers, while also growing and developing your career. Don't miss out on this opportunity to join our team and be part of a dynamic and innovative company. Apply now to become a blithequark Customer Service Representative and start your journey to a rewarding and challenging career.