**Experienced Customer Service Representative – Overnight (WFH Illinois) – Mount Prospect, IL at blithequark**

Are you a customer service enthusiast with a passion for making a difference in people's lives? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join blithequark's Inbound Pharmacy Service team as a Customer Service Representative in our overnight shifts. As a key member of our team, you will play a vital role in ensuring timely delivery of life-sustaining medications to our specialty patients. **About blithequark** At blithequark, we are dedicated to revolutionizing the healthcare industry by delivering enhanced human-centric care for a rapidly changing world. Our purpose is simple yet profound: Bringing our heart to every moment of your health. We strive to create a culture of diversity, inclusion, and belonging, where every individual feels empowered to make a meaningful impact. **Job Summary** As a Customer Service Representative, you will be the first point of contact for our patients, providing empathetic and personalized support to resolve their questions and concerns. Your exceptional communication skills, technical expertise, and passion for helping others will make a tangible difference in the lives of our patients. In this role, you will: * Handle high-volume calls with precision and poise, addressing prescription refills, order status, and insurance coverage inquiries * Utilize your technical skills to navigate our systems and provide accurate information to patients * Collaborate with our team to ensure seamless communication and resolve complex issues * Continuously learn and grow with our organization, taking advantage of training and development opportunities to enhance your skills and knowledge **Key Responsibilities** * Respond to patient inquiries in a timely and professional manner * Resolve issues and concerns in a fair and empathetic manner * Provide accurate and up-to-date information on prescription refills, order status, and insurance coverage * Collaborate with our team to ensure seamless communication and resolve complex issues * Continuously learn and grow with our organization, taking advantage of training and development opportunities to enhance your skills and knowledge * Meet or exceed performance metrics and quality standards **Essential Qualifications** * 1+ year of customer service experience in a fast-paced, metric-driven environment * 6+ months of high call center experience working with Windows, Microsoft, or other applications * Strong computer skills and technical expertise * Excellent communication and interpersonal skills * Ability to work in a team environment and collaborate with colleagues * High school diploma or equivalent required; associate's or bachelor's degree preferred **Preferred Qualifications** * 6+ months of experience handling and resolving high-volume, complex customer needs over the phone * Healthcare work experience and familiarity with benefits, insurance, and prescriptions * Experience working in a pharmacy or healthcare setting **COVID-19 Vaccination Requirement** blithequark requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. **Training Schedule** * Monday through Friday, 9:00 am EST to 5:00 pm EST * Schedule availability: Monday through Sunday, 9:00 pm EST to 9:00 am EST (an 8-hour shift will be assigned to you 5 days a week within this time frame) **Pay Range** The typical pay range for this role is: * Minimum: $17.02 * Maximum: $27.16 Please note that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location. **Benefits and Perks** * Competitive salary and benefits package * Opportunities for career growth and advancement * Comprehensive training and development programs * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **How to Apply** If you are a motivated and compassionate individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. **Equal Employment Opportunity** blithequark is an affirmative action employer and an equal opportunity employer, as are the physician-owned businesses for which blithequark provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. **Apply Now!**