**Experienced Customer Service Representative (Nights and Weekends) – Digital Support for Patients at blithequark**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of patients? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a mission-driven biotech company revolutionizing healthcare through at-home diagnostics and remote patient monitoring. As an Experienced Customer Service Representative (Nights and Weekends) at blithequark, you will play a vital role in providing empathetic, clear, and timely support to patients and research participants primarily through digital channels (email, chat, and messaging platforms). You will work outside of normal business hours (evenings and/or weekends) to ensure continuous support for patients, leveraging your strong written communication skills, attention to detail, and ability to troubleshoot issues efficiently. **About blithequark** blithequark is an Austin-based biotech company with $60M in venture financing, dedicated to reinventing healthcare through innovative solutions. Our personalized data layer powers AI-based healthcare, and our first product, Happy Ring, is the only FDA-grade biometric monitoring platform designed for large-scale deployment. We're helping physicians, researchers, and healthcare professionals deliver better care to patients in real-time, and we're just getting started. **Key Responsibilities** As an Experienced Customer Service Representative (Nights and Weekends) at blithequark, your key responsibilities will include: * Engaging with patients and research participants primarily via chat, email, and messaging platforms, with phone support as needed * Providing empathetic, clear, and timely responses to inquiries, ensuring patients receive the highest level of care and support * Assisting patients with troubleshooting issues related to our product or services, documenting customer interactions and escalating complex cases as needed * Collaborating with internal teams to ensure seamless support and care for patients * Gathering feedback from patients to help improve our digital support experience and uphold company policies and best practices * Monitoring and reporting technical issues or trends in patient concerns, assisting with tracking and coordinating inventory, and maintaining accurate documentation of patient interactions **Internal Support & Logistics** In addition to patient support, you will also be responsible for: * Monitoring and reporting technical issues or trends in patient concerns * Assisting with tracking and coordinating inventory, including patient device logistics * Maintaining accurate and thorough documentation of patient interactions **Required Qualifications** To succeed in this role, you will need: * 3+ years of experience in customer support, healthcare support, or digital communication-based roles * Strong written communication skills with the ability to convey empathy and clarity in messages * Tech-savvy and able to navigate multiple systems efficiently * Detail-oriented with excellent problem-solving skills * Comfortable working independently during evening and weekend hours * Must be located near the Austin, TX Metropolitan Area **Preferred Qualifications** While not required, we welcome candidates with: * Experience working with patients in a healthcare, pharmaceutical, or remote patient monitoring (RPM) setting * Familiarity with customer support software (e.g., Zendesk, Salesforce) and internal documentation tools (e.g., Atlassian products) * Experience working in a technology startup environment **Why Join Us?** At blithequark, you'll have the opportunity to: * Make a meaningful impact by supporting patients and contributing to our mission-driven company * Be part of a collaborative and supportive team that values innovation and customer experience * Grow and manage your career path, with access to development resources including e-learning courses, training programs, and support from our team of industry experts * Enjoy a dynamic and fast-paced work environment with opportunities for professional growth and development **Work Environment and Company Culture** As a remote employee, you will have the flexibility to work from home or our North Austin office, with opportunities for additional hours in-office. Our company culture values innovation, customer experience, and collaboration, and we're committed to creating a supportive and inclusive work environment. **Compensation and Benefits** We offer a competitive hourly rate of $20-$25 per hour, as well as a range of benefits and perks, including: * Comprehensive health insurance * 401(k) matching program * Flexible paid time off * Professional development opportunities * Access to our state-of-the-art office space and equipment **How to Apply** If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of patients, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications, and we'll be in touch to discuss further. Join our team at blithequark and be part of a mission-driven company that's revolutionizing healthcare through innovative solutions. Apply now and take the first step towards a rewarding career in customer support!