**Experienced Customer Service Representative & Japanese & English Language Specialist – Join the Blithequark Team**

Are you passionate about delivering exceptional customer experiences and communicating effectively in multiple languages? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join the Blithequark team as an Experienced Customer Service Representative & Japanese & English Language Specialist. As a key member of our customer service department, you will play a vital role in ensuring that our customers receive the highest level of service and support, while also driving business growth and customer satisfaction. **About Blithequark** Blithequark is a one-of-a-kind marketplace for buying and selling special objects, where every day brings the extraordinary. With over 20 million unique objects sold to date, we're on a mission to become the world's most popular destination for special objects. Our core values of taking ownership, being open to change, and being passionate about our mission and customers drive everything we do. As a growing, diverse, and sustainable scale-up, we're committed to creating a workplace that's inclusive, collaborative, and empowering. **What does the role involve?** As an Experienced Customer Service Representative & Japanese & English Language Specialist, you will be responsible for: * Engaging and delighting our customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints * Addressing customer queries and resolving issues in a timely and correct manner via diverse channels (chat, email, phone, social media) * Mediating between customers and finding solutions that work for both * Collaborating with Sales and Experts to improve the overall Customer Experience * Providing valuable feedback on possibilities for improvements in our services **This is who you are** To succeed in this role, you will be: * Motivated by providing delight to our customers * Able to communicate clearly and effectively in Japanese and English * Strong analytical and critical thinking skills * Previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-center, etc.) * Able to quickly switch between various customer channels like phone and email communications * Able to positively interact with your team and other departments * Available to work 40 hours per week * Willing to commute to our Lisbon office and work in the office at least 2 days per week * Flexible with working at least 2 weekends a month and on some public holidays **Hear what our current CS Representative says about the role** "As a CS International Representative at Blithequark, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers that are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same and we are continually learning and adapting to the fast-paced, exciting environment that working at Blithequark brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Blithequark." **In return** We offer: * A competitive Annual Gross Base Salary of €18,000-€23,000 depending on your level, competencies, and overall experience * Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network * A Work From Home Allowance to help with your monthly household bills * Commuting between your home and our office is covered by Blithequark * Amazing Office right in the centre of Lisbon **Why You'll Love Working with Us** * Create a Visible Impact by working at scale in a global organisation that serves millions of customers across 80+ categories * Learn and Grow with Us through our Learning & Development initiatives, which include clear development plans and mentorship programmes designed to support your career progression * A Culture of Connection defines us. We're a passionate, diverse, and collaborative team of 800+ Catawikains and 60+ nationalities, all coming together to build a one-of-a-kind marketplace * Celebrate Life's Moments with us at Blithequark. When you join us, you'll receive a €100 Catavoucher, and on each birthday, you'll get a €50 Catavoucher to celebrate **Our Offices and Way of Working** Our vibrant offices in Amsterdam, Paris, and Lisbon are designed to inspire and connect. Most Blithequarians are within commuting distance of one of our offices and enjoy the flexibility of a hybrid work model. This means that you will be in the office 2 out of 5 days (40% of your working time) to collaborate and connect with your colleagues. **Interested?** Apply directly with an English CV and cover letter by submitting your information at the bottom of this page. By submitting your application, you agree to Blithequark's Applicant Privacy Policy. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. **HTML Job Description** Experienced Customer Service Representative & Japanese & English Language Specialist – Join the Blithequark Team Are you passionate about delivering exceptional customer experiences and communicating effectively in multiple languages? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join the Blithequark team as an Experienced Customer Service Representative & Japanese & English Language Specialist. As a key member of our customer service department, you will play a vital role in ensuring that our customers receive the highest level of service and support, while also driving business growth and customer satisfaction. About Blithequark Blithequark is a one-of-a-kind marketplace for buying and selling special objects, where every day brings the extraordinary. With over 20 million unique objects sold to date, we're on a mission to become the world's most popular destination for special objects. Our core values of taking ownership, being open to change, and being passionate about our mission and customers drive everything we do. As a growing, diverse, and sustainable scale-up, we're committed to creating a workplace that's inclusive, collaborative, and empowering. What does the role involve? Engaging and delighting our customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints Addressing customer queries and resolving issues in a timely and correct manner via diverse channels (chat, email, phone, social media) Mediating between customers and finding solutions that work for both Collaborating with Sales and Experts to improve the overall Customer Experience Providing valuable feedback on possibilities for improvements in our services This is who you are Motivated by providing delight to our customers Able to communicate clearly and effectively in Japanese and English Strong analytical and critical thinking skills Previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-center, etc.) Able to quickly switch between various customer channels like phone and email communications Able to positively interact with your team and other departments Available to work 40 hours per week Willing to commute to our Lisbon office and work in the office at least 2 days per week Flexible with working at least 2 weekends a month and on some public holidays Hear what our current CS Representative says about the role "As a CS International Representative at Blithequark, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers that are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same and we are continually learning and adapting to the fast-paced, exciting environment that working at Blithequark brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Blithequark." In return A competitive Annual Gross Base Salary of €18,000-€23,000 depending on your level, competencies, and overall experience Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network A Work From Home Allowance to help with your monthly household bills Commuting between your home and our office is covered by Blithequark Amazing Office right in the centre of Lisbon Why You'll Love Working with Us Create a Visible Impact by working at scale in a global organisation that serves millions of customers across 80+ categories Learn and Grow with Us through our Learning & Development initiatives, which include clear development plans and mentorship programmes designed to support your career progression A Culture of Connection defines us. We're a passionate, diverse, and collaborative team of 800+ Catawikains and 60+ nationalities, all coming together to build a one-of-a-kind marketplace Celebrate Life's Moments with us at Blithequark. When you join us, you'll receive a €100 Catavoucher, and on each birthday, you'll get a €50 Catavoucher to celebrate Our Offices and Way of Working Our vibrant offices in Amsterdam, Paris, and Lisbon are designed to inspire and connect. Most Blithequarians are within commuting distance of one of our offices and enjoy the flexibility of a hybrid work model. This means that you will be in the office 2 out of 5 days (40% of your working time) to collaborate and connect with your colleagues. Interested? Apply directly with an English CV and cover letter by submitting your information at the bottom of this page. By submitting your application, you agree to Blithequark's Applicant Privacy Policy. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.