Experienced Customer Service Representative for Remote Work in Maine - Delivering Exceptional Support and Making a Difference in People's Lives

Introduction to blithequark At blithequark, we are passionate about making a positive impact on people's lives. As a leader in the service-oriented industry, we are committed to providing exceptional support to our members. We believe that our Customer Service Representatives play a vital role in delivering high-quality service and ensuring that our members have a seamless experience. If you are a motivated and compassionate individual who is passionate about helping others, we encourage you to join our team as a Customer Service Representative. Job Overview As a Customer Service Representative at blithequark, you will be the first point of contact for our members who have questions or concerns about our service offerings. You will be responsible for resolving member concerns in a timely and accurate manner, while ensuring that all requests are processed efficiently. You will work from the comfort of your own home, providing support to our members via phone and documenting conversations to ensure consistency and accuracy. Key Responsibilities Receive and document customer concerns, ensuring that all relevant information is correct and up-to-date Ensure that all company procedures are followed, and that accurate trip data is input into our systems Demonstrate a personal commitment to producing high-quality work, and refer unresolved customer grievances to the designated department for further investigation and resolution Multitask effectively and efficiently to extract necessary information from multiple systems, and review and educate members on our services and their insurance coverage Provide exceptional customer service, responding to a high volume of calls (up to 100+ calls per day) in a professional and courteous manner Requirements and Qualifications To be successful in this role, you will need to have a strong passion for delivering exceptional customer service, as well as excellent communication and organizational skills. You should be able to work independently under general supervision, and be able to make sound decisions and solve problems in a fast-paced environment. Essential Qualifications High School Graduate or General Education Degree (GED) 0-2 years of related experience in customer service or a contact center environment 6+ months of contact center experience or customer service experience Strong organization skills, written, and verbal communication skills (all system documentation will be in English) Ability to type 35wpm or more, and answer a high volume of calls up to 100+ calls per day Proficiency in Microsoft Office Suite, and ability to talk and type simultaneously in a clear and concise manner while interacting with customers Preferred Qualifications Previous experience working in a remote or home-based environment Experience working with multiple systems and software applications Strong problem-solving and analytical skills, with the ability to think critically and outside the box Ability to work overtime as required, and be flexible with scheduling and workload Work Environment and Company Culture At blithequark, we value our team members and recognize the importance of creating a positive and supportive work environment. As a remote worker, you will be expected to have a dedicated work area that is separated from other living areas and provides privacy to review company-sensitive documents securely. You will also be required to have high-speed internet (25MBPS download and 5MBPS upload) and be able to directly hardwire to your modem. Training and Support We are committed to providing our team members with the training and support they need to succeed in their roles. You will be required to attend 100% of training, which will be conducted on camera for the first 30 days of employment. Our training program is designed to equip you with the knowledge and skills you need to deliver exceptional customer service and provide support to our members. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our team members grow and develop in their careers. We offer a range of training and development opportunities, including on-the-job training, mentorship programs, and career advancement opportunities. We also recognize the importance of work-life balance and offer a range of benefits and perks to support our team members' overall well-being. Compensation, Perks, and Benefits We offer a competitive compensation package, including a starting pay rate of $16.00/hr. We also offer a range of benefits, including medical, dental, and vision insurance, employer-paid basic life insurance and AD&D, voluntary life insurance, health care and dependent care flexible spending accounts, and a 401(k) retirement savings plan with company match. We also offer paid time off, paid parental leave, short-term and long-term disability, tuition reimbursement, and employee discounts. Conclusion If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Service Representative, you will play a vital role in making a positive impact on our members' lives, and we are committed to supporting you every step of the way. Don't miss out on this opportunity to join a dynamic and supportive team - apply today! How to Apply To apply for this role, please submit your application through our website. We look forward to hearing from you and exploring how you can contribute to our team at blithequark. Diversity and Inclusion At blithequark, we are committed to diversity and inclusion, and we welcome applications from all qualified candidates. We are an equal opportunity employer, and we consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran. If you need assistance or have questions about our application process, please don't hesitate to contact us.