Experienced Customer Service Representative for e-Service Chat Support – 100% Remote Opportunity with blithequark

Introduction to blithequark Imagine being part of a pioneering company that is revolutionizing the way homeowners maintain and repair their homes. blithequark, with its legacy of over 50 years in providing comprehensive home protection solutions, is at the forefront of this revolution. As the parent company of leading brands, blithequark offers its members unparalleled options to safeguard their homes against unexpected breakdowns through an extensive network of pre-qualified professional contractors. With brands like American Home Shield leading the category in home service plans, covering up to 23 essential home systems and appliances for approximately two million members, blithequark is committed to delivering budget protection and convenience to homeowners. The cutting-edge blithequark app, enabled by Streem technology, empowers homeowners by connecting them in real-time with experts via video chat to diagnose and solve problems, along with offering a range of benefits including DIY tips and discounts. Job Overview blithequark is seeking an experienced and highly skilled e-Service Chat Representative to join its team. This 100% remote position offers the opportunity to work from the comfort of your own home, providing top-notch service to customers and business partners. As an e-Service Chat Representative, you will be the face of blithequark, representing the company to customers and partners, and ensuring that every interaction results in the best possible service experience. With a competitive hourly rate of $16-$17, this role is perfect for individuals who are passionate about delivering exceptional customer service and thrive in fast-paced environments. Responsibilities As an e-Service Chat Representative at blithequark, your key responsibilities will include: Assisting customers, contractors, and business partners through various communication channels, including inbound and outbound calls, written correspondence, and electronic communication, adhering to all policies, procedures, and contract coverage. Explaining and upholding contract coverage to customers and contractors, ensuring clarity and transparency in all interactions. Following up with customers, contractors, and business partners to ensure that customer service issues are resolved efficiently and effectively. Maintaining current knowledge of all policies, procedures, programs, and completing required continuing education courses to stay updated and informed. Assuming other duties as assigned, demonstrating flexibility and a willingness to adapt to the evolving needs of the company. Qualifications To be considered for this exciting opportunity, you should meet the following qualifications: Minimum Education: High school diploma or general education degree (GED) required. Minimum Experience: 1+ year of experience preferred, with a focus on customer service, communication, and problem-solving skills. In addition to these qualifications, the following skills are required: Computer literacy, with the ability to navigate various software and systems efficiently. Problem-solving and decision-making skills, with the ability to think critically and make informed decisions. Attention to detail, with a focus on accuracy and precision in all interactions. Multi-tasking, with the ability to handle multiple tasks and responsibilities simultaneously. Adaptability, with the ability to thrive in a fast-paced environment and adjust to changing circumstances. Preferred skills include customer service experience and/or training, which would be a significant asset in this role. Essential Functions As an e-Service Chat Representative, you will be required to: Be available for video calls as required during working hours, ensuring that you can effectively communicate with customers and partners remotely. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As an e-Service Chat Representative, you will have access to ongoing training and education, ensuring that you stay updated on the latest policies, procedures, and industry trends. This role offers a unique opportunity to develop your skills in customer service, communication, and problem-solving, with potential for career advancement within the company. Work Environment and Company Culture blithequark prides itself on its dynamic and supportive work environment, where employees are encouraged to thrive and grow. As a 100% remote company, we offer the flexibility and autonomy to work from the comfort of your own home, with the opportunity to connect with a diverse and talented team of professionals. Our company culture is built on the values of excellence, integrity, and customer satisfaction, and we are seeking individuals who share these values and are passionate about delivering exceptional service. Compensation, Perks, and Benefits As an e-Service Chat Representative at blithequark, you can expect a competitive hourly rate of $16-$17, with opportunities for growth and development within the company. Our comprehensive benefits package includes a range of perks and benefits, designed to support the well-being and success of our employees. Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and thriving in fast-paced environments, we encourage you to apply for this exciting opportunity. As an e-Service Chat Representative at blithequark, you will be part of a pioneering company that is revolutionizing the way homeowners maintain and repair their homes. With its commitment to excellence, integrity, and customer satisfaction, blithequark offers a unique and rewarding work environment, with opportunities for growth and development. Apply now to join our team and take the first step in an exciting and challenging career with blithequark.