Experienced Customer Service Representative – Dynamic Call Center Environment with Opportunities for Growth and Development

Welcome to blithequark: Where Passion Meets Excellence Are you tired of the mundane Monday morning routine, where everyone around you seems to be dragging their feet? Look no further! At blithequark, we're a high-energy team that values hard work and play equally. Our mission is to create an environment where you're excited to come to work, and we're confident that you will be! From the moment you meet our team members, you'll feel accepted, valued, and heard. We've worked tirelessly to craft an amazing environment and an inviting company culture that prioritizes your opinions, feedback, and needs. A Job That Truly Matters You deserve a job that brings you joy, fulfillment, and a sense of purpose. At blithequark, we believe that your happiness is paramount, and we're committed to providing a work environment that supports your growth, development, and well-being. As one of the oldest and most respected companies in our industry (established 1987), we've learned that it's essential to stay ahead of the curve and continuously improve. We're not afraid to challenge traditional ways of doing business and are always looking for innovative solutions to drive our industry forward. About the Role As a Customer Service Representative at blithequark, you'll play a vital role in converting inbound and outbound calls into service appointments, ensuring exceptional customer capture and satisfaction. We're looking for a highly motivated individual who thrives in social interactions, has a personality that blends seamlessly with our fast-paced environment, and is passionate about delivering outstanding customer experiences. Your responsibilities will include: Responding to customer inquiries and resolving issues in a timely and professional manner Converting calls into service appointments and ensuring customer satisfaction Collaborating with our team to achieve sales and customer service goals Providing exceptional customer service and support via phone and other communication channels Continuously improving your knowledge and skills to stay up-to-date with industry developments and best practices Benefits and Perks At blithequark, we believe in rewarding our team members with a comprehensive benefits package that includes: Insurance and retirement benefits, including company-provided life insurance, health insurance options, and retirement funding with up to 4% match Weekly paychecks and paid training to ensure your success Company-provided uniforms and a fixed schedule for better work-life balance Paid time off, including birthdays, vacation/holidays, and sick time Company engagement events, such as cookouts, game nights, and craft nights, to foster a sense of community and camaraderie Opportunities for career growth and development, including training and education programs Requirements and Qualifications To be successful in this role, you'll need: A valid driver's license and a clean driving record A high school diploma or equivalent, and a minimum of 1 year of experience in dispatching or a related field (preferred) US work authorization and the ability to relocate to San Angelo, TX 76903 (required) Excellent communication and customer service skills, with the ability to work in a fast-paced environment A strong work ethic and a commitment to delivering exceptional results Basic knowledge of residential HVAC and plumbing (an asset, but not required) What We Offer In addition to a competitive salary of up to $55,000 per year, we offer a range of benefits, including: 401(k) and 401(k) matching programs to support your retirement goals Dental and health insurance options to protect your well-being Paid time off and holidays to ensure a healthy work-life balance A dynamic and supportive work environment that fosters growth and development Opportunities for career advancement and professional growth Our Culture and Values At blithequark, we're passionate about creating a work environment that's inclusive, supportive, and fun. We believe in: Empowering our team members to take ownership of their work and make a meaningful impact Fostering a culture of continuous learning and improvement Recognizing and rewarding outstanding performance and contributions Building strong relationships with our customers and community Embracing diversity, equity, and inclusion in all aspects of our business Join Our Team If you're excited about the opportunity to join a dynamic and growing company that values your growth, development, and well-being, we encourage you to apply. As a Customer Service Representative at blithequark, you'll be part of a talented team that's dedicated to delivering exceptional customer experiences and driving our industry forward. Don't miss out on this opportunity to take your career to the next level and be part of a company that truly cares about its people. Apply now and discover a workplace where passion meets excellence!