Experienced Customer Service Representative – Delivering Exceptional Support and Advocacy in a Dynamic Health Insurance Environment at blithequark

Introduction to blithequark At blithequark, we are a mission-driven organization dedicated to championing the health and well-being of our members and the communities we serve. As a leader in the health insurance industry, we are committed to delivering exceptional customer experiences and making a positive impact on the lives of our members. Our team is the power behind this promise, and we are seeking forward-thinking professionals like you to join us in delivering on our mission. As a member of our team, you will find purpose, opportunities, and the support you need to build a meaningful career and make a powerful impact in our community. About the Role We are currently seeking an experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling incoming phone calls and being the primary customer interface for inquiries. You will inform and educate our members, serve as a member advocate, and build trust in our abilities. By using established best practices, attending ongoing training, and utilizing resources and tools, you will serve as the expert to help navigate the challenging world of insurance. Key Responsibilities Interface with customers via telephone, written correspondence, fax, web, and/or electronic mail Research customer information utilizing appropriate systems, policies, regulations, procedures, and other reference materials to effectively respond to and resolve customer issues Elevate sensitive customer requests when necessary Comply with State and Federal regulations and mandates, which are continually changing, thus creating a very dynamic environment Take initiative to stay current on policies and procedures required to support the customer and to ensure compliance Remain current on knowledge of diverse products and proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability Qualifications and Requirements To be considered for this position, you must have a High School Diploma or Equivalent and three years of experience in a complaint-type customer service office setting (health insurance or related field preferred). An equivalent combination of education and experience may be substituted for this requirement. You must also be available for training, which is 9-12 weeks in length. Preferred Qualifications Basic medical/dental terminology and contract interpretation is a plus Experience in a fast-paced, dynamic environment Strong communication and interpersonal skills Ability to work in a team environment and build strong relationships with colleagues and customers Skills and Competencies To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers. You will also need to be able to work in a fast-paced, dynamic environment and be adaptable to change. Strong problem-solving skills and the ability to think critically are also essential. Essential Skills Excellent communication and interpersonal skills Ability to work in a team environment Strong problem-solving skills Ability to think critically and make sound decisions Adaptability to change and ability to work in a dynamic environment Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. We offer a range of training and development programs to help you build your skills and advance your career. You will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences and making a positive impact on the lives of our members. Learning and Development Opportunities Ongoing training and development programs Opportunities to work with a talented team of professionals Chance to build your skills and advance your career Support and resources to help you succeed in your role Work Environment and Company Culture At blithequark, we are proud of our company culture and the values that we uphold. We believe in diversity, equity, and inclusion, and we are committed to creating a workplace that is welcoming and inclusive to all employees. We offer a range of benefits and perks to support your well-being and work-life balance, including flexible working arrangements and a comprehensive benefits package. Company Culture Highlights Diversity, equity, and inclusion Welcoming and inclusive workplace Flexible working arrangements Comprehensive benefits package Opportunities for growth and development Compensation, Perks, and Benefits We offer a competitive salary and benefits package to attract and retain the best talent. Our benefits package includes a range of perks and benefits to support your well-being and work-life balance, including health insurance, retirement savings, and paid time off. Compensation and Benefits Highlights Competitive salary Comprehensive benefits package Health insurance Retirement savings Paid time off Flexible working arrangements Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to making a positive impact on the lives of our members and the communities we serve. Join our team and be part of a dynamic and supportive work environment that values diversity, equity, and inclusion. Apply now to take the first step in your career journey with blithequark.