**Experienced Customer Service Representative (Change of Agent) – Remote USA**

Join blithequark, a global leader in professional information, software solutions, and services, as a Customer Service Representative (Change of Agent) in our remote USA team. As a key member of our Customer Service team, you will play a crucial role in supporting our clients and enhancing their experience during their initial onboarding. This is an exciting opportunity to further develop your skills in a dynamic and collaborative environment. **About blithequark** blithequark is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. With 2022 annual revenues of €5.5 billion, we serve customers in over 180 countries, maintain operations in over 40 countries, and employ approximately 20,000 people worldwide. **Our Culture** At blithequark, we value diversity, equity, and inclusion. We are committed to creating a workplace where everyone feels welcome, respected, and empowered to succeed. We believe in the importance of work-life balance and offer a range of benefits and programs to support our employees' well-being. We are proud to be recognized as one of the best places to work, including being ranked by Forbes Magazine as among America’s Best Large Employers for 2022 and securing 2nd place in Newsweek's Most Trustworthy Companies List 2023. **Job Summary** As a Customer Service Representative (Change of Agent), you will be responsible for efficiently managing the Change of Agent process from initial client inquiry through compliance audit, order processing, and sending the deliverables to the client, following up as necessary. You will handle various operational tasks and assist customers with more complex inquiries. This role offers an opportunity to further develop your skills in a dynamic and collaborative environment. **Key Responsibilities** - Efficiently manage the Change of Agent process from initial client inquiry through compliance audit, order processing, and sending the deliverables to the client, following up as necessary. - Prepare and file change and resignation of agent documents with various Secretaries of State, both online and via PDF, as required by each jurisdiction. Communicate effectively with teammates regarding any hold-ups or issues in the Change of Agent process. - Manage and track the status of ongoing projects and submitted filings. - Conduct entity compliance audits using Secretary of State websites and other agency resources (e.g., Department of Insurance). - Maintain filing fee and requirement reference charts; update the forms library and state web links as needed. - Assist the manager in training new and existing employees; support other areas in the Client Services and Registered Agent Departments as needed. - Develop, maintain, and update knowledge about the department, services, company, industry, and related departments such as sales, marketing, and accounting. - Perform other duties as assigned. **Requirements** - Bachelor’s degree and/or 2 years equivalent experience in customer service or legal industry. - Intermediate level skills with MS Office; Word, Excel, and Outlook are required. - Effective communication (verbal and written); keeps open and respectful lines of communication; treats others with respect and dignity. - Analytical critical thinking and problem-solving skills. - Highly detail-oriented with strong organizational skills. - Ability to work independently, in a team environment, and with minimal supervision. - Capable of multitasking and managing multiple time-sensitive projects in a fast-paced, high-energy environment. - Knowledge of general corporate procedures and/or willingness to learn. - Skilled in gathering, organizing, analyzing, and compiling data. - Maintains flexibility, manages time effectively, and demonstrates consistent attendance and punctuality. - Shares information and knowledge to assist coworkers; develops relationships with clients and manages expectations. - Identify ways to increase efficiency and simplify processes. - Makes responsible financial decisions for the company and clients. - Maintains professionalism, a positive attitude, and a professional demeanor and appearance. - More interested in the solution than the problem. **Preferred Qualifications** - 2+ years of experience in customer service or a related field. - Experience working in a fast-paced, dynamic environment. - Strong analytical and problem-solving skills. - Ability to work independently and as part of a team. - Excellent communication and interpersonal skills. - Proficiency in MS Office, particularly Word, Excel, and Outlook. - Experience with entity compliance audits and filing requirements. **What We Offer** - Competitive salary and benefits package. - Opportunity to work with a global leader in professional information, software solutions, and services. - Collaborative and dynamic work environment. - Professional development and growth opportunities. - Recognition and rewards for outstanding performance. - Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted. **Equal Employment Opportunity** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace where everyone feels welcome, respected, and empowered to succeed. We are proud to be recognized as one of the best places to work and are committed to maintaining a workplace that is free from discrimination and harassment. **Disclaimer** The statements in this job description are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time. _Applicants may be required to appear onsite at a blithequark office as part of the recruitment process._