Experienced Customer Service Professional – Life and Annuity Claims Customer Contact Representative for Delivering Exceptional Support and Resolutions

Welcome to blithequark: Where Customer Satisfaction Meets Insurance Excellence At blithequark, we pride ourselves on being a leading force in the insurance industry, dedicated to providing top-notch services that exceed our customers' expectations. As we continue to grow and expand our operations, we are seeking a highly skilled and motivated Claims Customer Contact Representative to join our dynamic team. This exciting opportunity is perfect for individuals who are passionate about delivering exceptional customer service, resolving complex issues, and working in a fast-paced environment. About the Role: Claims Customer Contact Representative The Claims Customer Contact Representative at blithequark plays a vital role in managing a high volume of inbound calls related to life and annuity claims. As the first point of contact for our customers, you will be responsible for providing accurate information, resolving customer inquiries promptly, and ensuring that all interactions are handled with professionalism and adherence to privacy regulations. This entry-level position is an excellent opportunity for individuals looking to launch their career in the insurance industry, with a focus on quality service, customer satisfaction, and personal growth. Key Responsibilities: Professionally handle incoming calls, ensuring that all inquiries and issues are resolved promptly and thoroughly, with a focus on providing exceptional customer service and support. Manage a large volume of inbound calls in a timely and efficient manner, utilizing excellent communication and problem-solving skills to resolve complex issues. Efficiently research and document call reasons and resolutions, with a strong emphasis on maintaining confidentiality and adhering to privacy regulations. Handle inquiries in the best interest of the customer and blithequark, providing accurate and timely information, and escalating issues as necessary. Provide quality service and support to various stakeholders, including financial advisors, claimants, and exchange companies, ensuring that all interactions are handled with professionalism and courtesy. Follow documented procedures and guidelines when providing service to blithequark customers, ensuring that all interactions are consistent with our company's values and mission. Essential Qualifications: High School diploma or GED, with a strong foundation in customer service, communication, and problem-solving skills. 1+ year of experience in customer service or call center environment, preferably in the insurance industry, with a proven track record of delivering exceptional customer service and resolving complex issues. Preferred Qualifications: Basic understanding of blithequark's structure and product/service offerings, with a willingness to learn and adapt to our company's policies and procedures. Ability to handle customer questions and concerns in a timely and professional manner, with a strong emphasis on empathy, active listening, and conflict resolution. Awareness of workloads and willingness to assist team members, with a strong team-oriented mindset and a commitment to collaboration and mutual support. Basic understanding of digital techniques and tools used at blithequark, with a willingness to learn and adapt to new technologies and systems. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees, providing opportunities for career advancement, professional development, and continuous learning. As a Claims Customer Contact Representative, you will have access to comprehensive training programs, mentorship, and coaching, designed to help you succeed in your role and achieve your long-term career goals. Work Environment and Company Culture blithequark is a dynamic and inclusive workplace, where diversity, equity, and inclusion are valued and respected. Our company culture is built on a foundation of integrity, transparency, and accountability, with a strong emphasis on teamwork, collaboration, and mutual support. As a member of our team, you will be part of a vibrant and engaged community, where your contributions are valued, and your well-being is prioritized. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including a comprehensive benefits program, designed to support the health, well-being, and financial security of our employees. Our benefits package includes life insurance, as well as other perks and benefits, such as paid time off, holidays, and opportunities for professional development and growth. Conclusion: If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and support, we encourage you to apply for the Claims Customer Contact Representative role at blithequark. This exciting opportunity offers a unique chance to join a dynamic team, work in a fast-paced environment, and contribute to the success of our company. Don't miss out on this opportunity to launch your career in the insurance industry and take the first step towards a rewarding and challenging career with blithequark. Apply now and discover a world of possibilities!