**Experienced Customer Service Loyalty Champion II – Driving Customer Retention and Loyalty at blithequark**

Are you a customer service professional with a passion for building strong relationships and driving customer loyalty? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you! blithequark is seeking an Experienced Customer Service Loyalty Champion II to join our team and help us deliver exceptional customer experiences that drive loyalty and retention. **About blithequark** At blithequark, we're a community of people who are passionate about making a difference in the lives of our customers. We're a leading provider of technology and communications services, and we're committed to shaping a better future for everyone. Our team is diverse, dynamic, and driven by a shared ambition to innovate, create, and make a lasting impact. **What You'll Be Doing** As a Customer Service Loyalty Champion II, you'll be responsible for resolving customer needs through first contact resolution, building value by proactively uncovering upselling opportunities that align with their needs, and driving loyalty and retention. You'll engage with customers who are high-risk churn call types, providing an exceptional experience through actively listening, problem-solving, and de-escalation. You'll also promote and provide blithequark products and services, including Phones, Upgrades, and Verizon Home Internet and other services, to meet and exceed monthly targets. **Key Responsibilities:** * Resolve customer needs through first contact resolution * Build value by proactively uncovering upselling opportunities that align with customer needs * Engage with customers who are high-risk churn call types, providing an exceptional experience through actively listening, problem-solving, and de-escalation * Promote and provide blithequark products and services, including Phones, Upgrades, and Verizon Home Internet and other services, to meet and exceed monthly targets * Identify plans and services that would suit customer needs in order to prevent future contacts * Turn every contact into a sale or save opportunity with a premium experience **Where You'll Be Working** This is a remote role with a defined work location that includes work from home and assigned office days set by your manager. To be eligible for this position, you must be within a reasonable commute to the hub location in Chandler, Arizona. **What We're Looking For** * Bachelor's degree or one or more years of work experience * One or more years of customer service or sales experience * Experience resolving customer issues, problem-solving, billing, and/or handling product Q&A * Ability to work independently and self-manage your work environment and deliver on expectations of your role * Experience promoting and upselling products or services * Skilled in working in an ever-changing, fast-paced environment * Experience troubleshooting customers' products and services and working knowledge of our network to position network solutions * Willingness to work evenings, weekends, and holidays **Even Better If You Have:** * A degree * Ability to empathize with customers, while resolving issues that may drive unnecessary churn * Passion for technology, innovation, and building relationships with customers * Multi-tasking skills that help in leveraging tools to serve customers thoroughly while maintaining a conversation * Exceptional listening and communication skills **Home Office Requirements:** * Home office must be located within the contiguous United States * Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you) * Wireless connections or DSL are not acceptable * Dedicated quiet and private workspace * Verizon conducts periodic home audits via webcam to ensure your workspace meets requirements * Ability to self-manage in a remote work environment, including setup of company-provided ergonomic chair, desk, and computer equipment, and ongoing proactive, skilled, and effective management of your home network and connections **Benefits and Compensation** Our benefits are designed to help you move forward in your career, and in areas of your life outside of blithequark. From health and wellness benefit options, including medical, dental, vision, short and long-term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home & auto insurance, to a matched 401(k) savings plan, stock incentive programs, up to 8 company-paid holidays per year, and up to 6 personal days per year, parental leave, adoption assistance, and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. **Equal Employment Opportunity** blithequark is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics. **How to Apply** If you're a motivated and customer-focused individual who is passionate about driving loyalty and retention, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!