Experienced Customer Service Consultant for Exceptional Guest Experience Delivery and Upselling Opportunities

Welcome to blithequark: Where Passion Meets Purpose At blithequark, our philosophy is built on a simple yet powerful premise: to create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value. With over 100 years of experience in the travel industry, we have established ourselves as a global leader, driven by a passion for delivering life-changing moments for every guest across our award-winning brands. Our ethos of being ‘Driven by Service’ ensures that our values of passion, people, and purpose remain at the heart of everything we do, from designing and running immersive, innovative, and responsible travel experiences to fostering a culture of excellence and inclusivity. Our Values: The Foundation of Our Success At blithequark, we are guided by a set of core values that define who we are and how we operate. These values include: Driven by Service: We are committed to delivering exceptional service that exceeds our guests' expectations and sets us apart from the rest. An Inherent Passion for Travel: We believe that travel has the power to transform lives, and we are passionate about creating experiences that inspire and enrich our guests. Commitment to Our Customers and to Our People: We are dedicated to building strong relationships with our guests and our team members, recognizing that they are the key to our success. Commitment to Corporate Social Responsibility and Our 5-Year Sustainability Strategy: We are committed to making a positive impact on the environment and the communities we serve, and we have developed a comprehensive sustainability strategy to guide our efforts. The Role: Customer Service Consultant As a Customer Service Consultant at blithequark, you will play a key role in delivering high-quality service while identifying opportunities to enhance the guest experience through additional product offerings. Your focus will be on building strong relationships, exceeding expectations with personalized service, and driving value through thoughtful upselling when appropriate. If you are a passionate and customer-focused individual with a talent for upselling and a commitment to excellence, we invite you to join our team and contribute to the creation of life-changing moments for our guests. Key Responsibilities As a Customer Service Consultant, your key responsibilities will include: Deliver Top-Tier Service: Provide friendly, efficient, and helpful support, consistently exceeding guest expectations and setting a high standard for service excellence. Upselling: Recommend additional services and products tailored to guests’ needs to enhance their experience and drive revenue growth. Problem Solving: Effectively resolve inquiries and issues while maintaining a high level of guest satisfaction and ensuring that our guests feel valued and supported. CRM Management: Accurately track guest interactions, preferences, and sales opportunities using our CRM tools to inform our service delivery and drive business growth. Build Relationships: Cultivate trust and loyalty with repeat guests and key partners through consistent, personalized engagement and a deep understanding of their needs and preferences. Collaborate: Work closely with the team to achieve goals and continuously improve the quality of service, recognizing that collaboration and teamwork are essential to our success. Incentives and Rewards At blithequark, we believe in recognizing and rewarding our team members for their hard work and dedication. As a Customer Service Consultant, you will be eligible for: Performance-Based Incentives: Earn incentives based on customer satisfaction, upselling success, and service excellence, with opportunities to increase your earnings through outstanding performance. Spot Awards: Receive recognition for exceptional service moments and outstanding teamwork, with opportunities to celebrate your achievements and those of your colleagues. What We Offer You At blithequark, we are committed to supporting the growth and development of our team members. As a Customer Service Consultant, you will have access to: Competitive Compensation: A competitive hourly rate of $18.00, plus performance-based incentives to recognize your contributions to our success. Growth Opportunities: Access to a learning budget, professional training programs, and career advancement pathways to support your ongoing development and growth. Purpose-Driven Perks: Paid volunteer days and participation in sustainability-focused initiatives to support your passion for making a positive impact and contributing to our sustainability strategy. What You Bring To be successful as a Customer Service Consultant at blithequark, you will need to bring: Customer-Focused: A genuine passion for delivering exceptional service and a commitment to exceeding our guests' expectations. Consultative Selling: Skill in upselling while enhancing the overall guest experience, with a focus on driving revenue growth and delivering value to our guests. Problem Solver: Ability to quickly and effectively resolve guest issues, with a focus on maintaining a high level of guest satisfaction and ensuring that our guests feel valued and supported. Team Player: Strong collaboration skills and a commitment to achieving shared goals, with a focus on working closely with the team to drive business growth and deliver exceptional service. Additional Requirements In addition to the skills and qualifications outlined above, you will need to be available to work flexible shifts, including evenings and weekends, and be willing to work overtime during peak periods. You will also need to obtain TICO Certification (Travel Industry Council of Ontario) within the first 60 days of employment, with blithequark covering the cost of the first attempt. Salary/Hourly Pay Scale The hourly pay scale for this role is $18.00, plus performance-based incentives to recognize your contributions to our success. Diversity and Inclusion blithequark is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from qualified candidates of all backgrounds and perspectives, and we are proud to celebrate diversity in all its forms. If you are a passionate and customer-focused individual with a talent for upselling and a commitment to excellence, we invite you to join our team and contribute to the creation of life-changing moments for our guests. Conclusion At blithequark, we are passionate about delivering exceptional service and creating life-changing moments for our guests. If you are a customer-focused individual with a talent for upselling and a commitment to excellence, we invite you to join our team and contribute to our success. With a competitive compensation package, opportunities for growth and development, and a commitment to diversity and inclusion, we offer a unique and rewarding work environment that is designed to support your success and help you thrive. Apply now to become a part of our team and start creating unforgettable experiences for our guests.