**Experienced Customer Service Consultant – Aetna Answer Team at blithequark**

Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of individuals seeking assistance with their health care needs? Do you thrive in a fast-paced environment and are eager to develop your technical acumen to resolve complex issues? If so, we invite you to join the Aetna Answer Team at blithequark as a Customer Service Consultant. **About blithequark** blithequark is a leading health care organization dedicated to transforming the culture of health care delivery, making it more personal, convenient, and affordable for all clients. Our team is passionate about delivering human-centric health care, and we are committed to empowering our employees to make a difference in every interaction. As a Customer Service Consultant, you will be part of a dynamic team that is shaping the future of health care. **Key Responsibilities** As a Customer Service Consultant on the Aetna Answer Team at blithequark, you will be responsible for: * Responding to client service requests and issues in a call center environment, utilizing your exceptional customer service skills to deliver first-call resolution for 90-95% of inquiries. * Accurately identifying, researching, and resolving issues based on initial client communication, whether through phone calls, letters, or emails. * Providing support for enrollment and billing inquiries, commissions, technical support, and group administration, leveraging your problem-solving skills to address client concerns effectively. * Demonstrating a strong client-facing orientation and utilizing your technical acumen to resolve complex issues that may arise. * Collaborating with the team to develop and implement process improvements and root-cause analysis methodologies to enhance the overall client experience. **Requirements** To be successful in this role, you will need: * A High School Diploma or GED equivalent. * Prior call center experience, with a proven track record of delivering exceptional customer service. * Experience in process improvement and root-cause analysis methodologies, although not required, is highly desirable. * The capability to develop technical acumen, with a willingness to learn and adapt to new technologies and systems. * A strong client-facing orientation, with excellent communication and interpersonal skills. * Demonstrated exceptional customer service skills, with a focus on delivering first-call resolution and meeting or exceeding client expectations. * Demonstrated problem-solving skills, with the ability to analyze complex issues and develop effective solutions. **Nice-to-Haves** While not required, the following skills and qualifications are highly desirable: * Experience working in a health care environment, with knowledge of health care regulations and industry standards. * Familiarity with CRM software and other customer service tools. * Certification in customer service or a related field, such as Certified Customer Service Representative (CCSR) or Certified Service Representative (CSR). **Benefits** As a valued member of the Aetna Answer Team at blithequark, you will enjoy a comprehensive benefits package, including: * Medical insurance coverage, with options for individual and family plans. * Dental insurance coverage, with options for individual and family plans. * Vision insurance coverage, with options for individual and family plans. * 401(k) retirement savings plan, with company match and vesting schedule. * Employee Stock Purchase Plan (ESPP), with options for purchasing company stock. * Fully-paid term life insurance, with options for additional coverage. * Short-term and long-term disability benefits, with options for additional coverage. * Well-being programs, including fitness classes, nutrition counseling, and stress management workshops. * Education assistance, with options for tuition reimbursement and professional development courses. * Free development courses, including training in customer service, sales, and leadership. * CVS store discount, with options for additional discounts on health and wellness products. * Discount programs with participating partners, including restaurants, retailers, and entertainment venues. * Paid Time Off (PTO), with options for vacation, sick leave, and holidays. * Paid holidays throughout the calendar year, including major holidays and company-observed holidays. **Career Growth Opportunities** As a Customer Service Consultant on the Aetna Answer Team at blithequark, you will have opportunities to develop your skills and advance your career in a variety of ways, including: * Professional development courses and training programs, designed to enhance your customer service, sales, and leadership skills. * Mentorship and coaching, with experienced professionals who can guide you in your career development. * Opportunities for advancement, including promotions to leadership roles and specialized positions within the company. * Cross-functional training, with exposure to other departments and teams within the company. * Participation in company-sponsored events and conferences, designed to enhance your knowledge and skills in the health care industry. **Work Environment and Company Culture** As a member of the Aetna Answer Team at blithequark, you will be part of a dynamic and supportive team that is passionate about delivering exceptional customer service. Our work environment is fast-paced and challenging, with opportunities to develop your skills and advance your career. We value diversity, equity, and inclusion, and are committed to creating a workplace that is inclusive and respectful of all employees. **How to Apply** If you are passionate about delivering exceptional customer service and making a meaningful impact in the lives of individuals seeking assistance with their health care needs, we invite you to apply for the Customer Service Consultant position on the Aetna Answer Team at blithequark. Please visit our website at [insert website URL] to learn more about the position and to submit your application.