Experienced Customer Service and Sales Professional – Chat Agent Senior Associate for Personal Lines Insurance and Exceptional Customer Experience

Welcome to blithequark At blithequark, we are passionate about delivering exceptional customer experiences through our innovative approach to insurance services. As a leader in the industry, we are committed to fostering a culture of inclusivity, diversity, and continuous learning. Our team of dedicated professionals thrives in an environment of change, always seeking opportunities to grow and improve. If you are a customer-centric individual with a passion for sales and a knack for building strong relationships, we invite you to join our dynamic team as a Chat Agent Senior Associate. Job Overview In this exciting role, you will have the opportunity to make a real difference in the lives of our customers by providing empathetic, efficient, and responsive service. As a Chat Agent Senior Associate, you will be responsible for building and deepening customer relationships, identifying opportunities to offer additional insurance products and services, and achieving daily sales and productivity standards. If you are a results-oriented individual with a strong commitment to professional development and a passion for delivering exceptional customer experiences, we encourage you to apply for this rewarding opportunity. Key Responsibilities Build and deepen customer relationships by providing empathetic, efficient, and responsive service through chat interactions Proactively identify the need for and offer additional insurance products and services to build and retain a profitable, multi-line portfolio Takes reactive and proactive chats to gather information and close sales on personal lines insurance Achieve daily sales and productivity standards, consistently striving to exceed targets and contribute to the team's success Thrive in an environment of change, demonstrating a commitment to professional development and a willingness to adapt to new processes and technologies Efficiently use resources to accurately issue policies in compliance with underwriting and state-mandated requirements Assist new customers with navigating blithequark's website to complete the sales process and ensure a successful onboarding experience Essential Qualifications To be successful in this role, you will need to possess a combination of skills, knowledge, and experience. The following qualifications are essential: High School Diploma or GED (Preferred) 0-2 years of experience in customer service, sales, or a related field (Preferred) Customer Centricity: a strong focus on delivering exceptional customer experiences and building strong relationships Digital Literacy: proficiency in using digital tools and technologies to communicate with customers and complete sales processes Inclusive Leadership: a commitment to fostering a culture of inclusivity and diversity, with a willingness to learn and grow Learning Agility: a demonstrated ability to adapt to new processes, technologies, and changing environments Results-Oriented: a strong focus on achieving sales and productivity targets, with a willingness to strive for excellence Preferred Qualifications In addition to the essential qualifications, the following skills and experience are preferred: Previous experience in the insurance industry, with a strong understanding of personal lines insurance products and services Proven track record of success in sales, with a strong ability to close deals and achieve targets Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions Career Growth Opportunities and Learning Benefits At blithequark, we are committed to supporting the growth and development of our employees. As a Chat Agent Senior Associate, you will have access to a range of training and development opportunities, including: Comprehensive onboarding program to ensure a successful transition into the role Ongoing training and coaching to support your growth and development Opportunities for career advancement, with a clear path for progression within the company Access to a range of learning resources, including online courses and workshops Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and inclusive work environment. Our company culture is built on a foundation of respect, empathy, and open communication, with a strong focus on delivering exceptional customer experiences. As a Chat Agent Senior Associate, you will be part of a close-knit team of professionals who are passionate about their work and committed to making a difference. Compensation, Perks, and Benefits We offer a competitive compensation package, including a range of perks and benefits, such as: Flexible work environment, with the opportunity to work remotely Opportunities for professional development, with a clear path for career advancement Inclusivity and diversity recognition awards, with a strong focus on fostering a culture of inclusivity and diversity Comprehensive benefits package, including health, dental, and vision insurance Generous paid time off, with the opportunity to recharge and relax Conclusion If you are a customer-centric individual with a passion for sales and a knack for building strong relationships, we encourage you to apply for this exciting opportunity to join our team as a Chat Agent Senior Associate. At blithequark, we are committed to delivering exceptional customer experiences and fostering a culture of inclusivity and diversity. With a range of training and development opportunities, a competitive compensation package, and a dynamic work environment, this is an opportunity not to be missed. Apply today to take the first step in your journey with blithequark!