Experienced Customer Service Advocate for Remote Position - Delivering Exceptional Support and Resolution Services

Welcome to blithequark At blithequark, we are dedicated to providing top-notch service to our members and providers, and we are seeking a highly skilled and compassionate Customer Service Advocate to join our team. As a Customer Service Advocate, you will be the first point of contact for our members and providers, addressing their inquiries, issues, and concerns in a timely, accurate, and personalized manner. If you are passionate about delivering exceptional customer service and have a strong desire to make a positive impact, we encourage you to apply for this exciting opportunity. Job Overview This is a contract-to-hire position with a desired start date of February 3, 2025. As a remote employee, you will work from the comfort of your own home in Illinois, with a schedule of 8:00 AM - 5:00 PM CST (9:00 AM - 6:00 PM EST). You will be an integral part of our team, serving as the front-line resolution advocate for our members and providers, and leveraging various communication channels to provide support and resolve issues. Key Responsibilities Receive and respond to routine member and provider inquiries, requests, and concerns in an accurate and timely manner, utilizing excellent communication and problem-solving skills. Mitigate and prevent complaints from being escalated by resolving issues in the initial contact, demonstrating a strong commitment to customer satisfaction. Provide customer service in a high-paced contact center environment, utilizing multiple channels such as phone, live chat, and email, and maintaining a high level of productivity and efficiency. Resolve basic problems by communicating requested information, assessing member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution. Maintain performance and quality standards based on established contact center metrics, ensuring that all interactions meet the highest standards of quality and consistency. Document all member or provider information and communications for quality and performance tracking through our Customer Relationship Management (CRM) applications, ensuring that all data is accurate and up-to-date. Remain up-to-date and adhere to quality standards, regulations, and all other policies to ensure quality, consistency, and compliance, demonstrating a strong commitment to excellence and integrity. Education and Experience Requirements To be successful in this role, you will need to have a High School Diploma or GED, as well as experience in a call center or customer service environment. You should also possess strong problem-solving and critical thinking skills, with the ability to multi-task and work independently from home with minimal distractions. Additionally, you should be comfortable working with multiple systems simultaneously and have excellent interpersonal skills. Preferred Qualifications While not required, we prefer candidates with 2 years of call center experience, as well as experience with claims and Medicaid knowledge. Previous experience with Microsoft computer applications and working remotely using multiple applications and screens is also desirable. If you have a strong passion for customer service and a desire to learn and grow with our team, we encourage you to apply. Skills and Competencies To excel in this role, you will need to possess a range of skills and competencies, including: Excellent communication and interpersonal skills, with the ability to build strong relationships with members and providers. Strong problem-solving and critical thinking skills, with the ability to analyze complex issues and develop effective solutions. Ability to work in a fast-paced environment, prioritizing multiple tasks and managing competing demands. Strong technical skills, with the ability to learn and adapt to new systems and technologies. Ability to work independently from home, with minimal supervision, and maintain a high level of productivity and efficiency. Career Growth and Development At blithequark, we are committed to the growth and development of our employees. As a Customer Service Advocate, you will have access to a range of training and development opportunities, including on-the-job training, mentorship programs, and career advancement opportunities. We believe in investing in our employees and providing them with the tools and resources they need to succeed. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. We believe in fostering a culture of excellence, integrity, and respect, and we are committed to creating a workplace where our employees feel valued, supported, and empowered to succeed. As a remote employee, you will be an integral part of our team, and we will provide you with the tools and resources you need to stay connected and engaged. Compensation and Benefits We offer a competitive hourly rate of $19 per hour, as well as a range of benefits and perks, including opportunities for career advancement, professional development, and a positive and supportive work environment. We believe in recognizing and rewarding our employees for their hard work and contributions, and we are committed to providing a comprehensive compensation and benefits package that reflects our commitment to excellence. Conclusion If you are a motivated and compassionate individual with a passion for customer service, we encourage you to apply for this exciting opportunity. As a Customer Service Advocate at blithequark, you will have the opportunity to make a positive impact on the lives of our members and providers, while also growing and developing your skills and career. Don't miss out on this chance to join our team and be a part of something special. Apply today and take the first step towards a rewarding and challenging career with blithequark.