**Experienced Customer Service Advisor – Amazon Store**

Are you a customer-focused professional looking to join a dynamic team at blithequark, a specialist employee benefits provider striving to create healthy, happy workplaces? Do you have a passion for delivering exceptional service and a drive to succeed in a fast-paced environment? If so, we invite you to apply for the Experienced Customer Service Advisor role at blithequark's Amazon Store. **About blithequark** blithequark is a leading provider of employee benefits, committed to helping the working world thrive. As part of the international Unum Group, we're on a collective mission to create a better future for our customers, colleagues, and communities. Our workplace is built on a foundation of support, inclusivity, and growth, where you can be yourself and reach your full potential. **The Role** As an Experienced Customer Service Advisor at blithequark's Amazon Store, you'll play a vital role in delivering exceptional service to our customers, brokers, and clients. You'll be responsible for handling customer enquiries, processing claims and policy tasks, and providing clear, accurate, and concise information. Your excellent communication skills, active listening abilities, and problem-solving skills will enable you to resolve customer issues efficiently and effectively. **Key Responsibilities** * Handle customer calls and written communications in a high customer-focused manner, leading to first contact resolution * Provide clear, accurate, and concise information to customers, brokers, and clients * Record clear and accurate notes that reflect conversations * Challenge current processes and explore new ways of working for continuous improvement * Adapt and be flexible due to changing priorities * Contribute to the achievement of individual, team, and operational targets and objectives * Adhere to company policies and procedures to ensure service standards are met in accordance with SLA and FCA requirements * Support with the onboarding and training requirements for new starters * Maintain and develop own technical knowledge and expertise in all products, processes, and procedures * Demonstrate the ability to work in a team, as well as on own initiative **Essential Qualifications** * Proven experience in a customer-focused environment, preferably within financial services, insurance, or within a regulated environment * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing priorities * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Willingness to learn and develop own technical knowledge and expertise **Preferred Qualifications** * Experience in a regulated environment, such as financial services or insurance * Knowledge of company policies and procedures * Ability to work in a team and contribute to team goals and objectives * Experience in a customer service role, preferably in a call centre environment **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing priorities * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Willingness to learn and develop own technical knowledge and expertise * Ability to maintain confidentiality and handle sensitive information * Strong attention to detail and organizational skills **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping you grow and develop your skills and knowledge. As an Experienced Customer Service Advisor, you'll have access to: * Ongoing training and development opportunities * Mentorship and coaching from experienced colleagues * Opportunities for career progression and advancement * Access to remote GP, nutrition coaching, personal training, unlimited mental health support, and medical 2nd opinion * 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays) * Salary sacrifice electric car scheme with free on-site electric chargers **Work Environment and Company Culture** blithequark's workplace is built on a foundation of support, inclusivity, and growth. We're committed to creating a workplace where you can be yourself, feel supported, and reach your full potential. Our team is passionate about delivering exceptional service and making a positive impact on our customers' lives. **Compensation, Perks, and Benefits** As an Experienced Customer Service Advisor at blithequark's Amazon Store, you'll receive a competitive salary of £28,000, plus: * Generous Bonus * Company-funded Health Cash Plan * DC Pension scheme * Life, medical, and income Insurance * Access to remote GP, nutrition coaching, personal training, unlimited mental health support, and medical 2nd opinion * 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays) * Salary sacrifice electric car scheme with free on-site electric chargers **Why Join Us?** At blithequark, we're passionate about creating a workplace where people feel supported to progress and grow. We've built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless. If you're a customer-focused professional looking for a new challenge, we invite you to apply for the Experienced Customer Service Advisor role at blithequark's Amazon Store. Join our team and be part of a dynamic and supportive workplace that's committed to making a positive impact on our customers' lives.