Experienced Customer Retention Representative – Remote Work from Home Opportunity with blithequark

Introduction to blithequark At blithequark, we are dedicated to fostering a culture of innovation, care, and collaboration. Our mission is to empower our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in our commitment to making tomorrow better, and we are looking for talented individuals to join our team. As a leader in our industry, blithequark is passionate about providing exceptional service to our customers, and we are seeking a skilled Customer Retention Representative to play a vital role in our team. Role Overview As a Customer Retention Representative at blithequark, you will be responsible for conserving business on behalf of our company. You will be a key part of a dedicated, professional team that is passionate about providing exceptional customer service. Your primary goal will be to assist customers who are considering canceling their insurance coverage, helping them understand the importance of maintaining their policies. You will also provide policy maintenance support, ensuring that our customers have the best possible experience with blithequark. What You Will Do In this role, you will handle inbound and outbound telephone calls with customers, answering questions about policy benefits and premiums, and accurately documenting information on our database. Your excellent communication skills, both written and verbal, will be essential in providing superior customer service to our clients. You will be working in a fast-paced environment, where you will be required to work under pressure, multitask, and maintain excellent organization and time management skills. Handle inbound and outbound telephone calls with customers who are calling to cancel their insurance coverage or require policy maintenance support Answer questions about policy benefits and premiums, providing accurate and helpful information to our customers Accurately document customer interactions on our database, ensuring that all information is up-to-date and accurate Provide exceptional customer service, responding to customer inquiries and resolving issues in a professional and courteous manner Work collaboratively with other teams to ensure that customer needs are met, and that our company's goals are achieved What You Can Bring To be successful in this role, you will need to have a high school diploma or GED, as well as customer service experience. You should have excellent oral and written communication skills, with the ability to provide superior customer service in a fast-paced environment. You should be proficient in the use of computers, keyboard functions, and Microsoft Excel, with the ability to type 30 words per minute. A pre-employment assessment will be required to ensure that you have the necessary skills for this role. High school diploma or GED Customer service experience Excellent oral and written communication skills Superior customer service skills, with the ability to provide friendly, efficient, and helpful support to our customers Proficient use of computers, keyboard functions, and Microsoft Excel Ability to work under pressure, multitask, and maintain excellent organization and time management skills Detail-oriented, with the ability to analyze information and make logical conclusions Desire to learn and grow within the company, with a commitment to ongoing professional development How blithequark Will Support You At blithequark, we are committed to supporting our employees, providing them with the tools and resources they need to succeed. We offer a comprehensive benefits package, designed to reflect your expertise and contribution to our company. Our benefits include: Competitive compensation, with a salary range of $15 - $18 per hour Comprehensive health, dental, and vision insurance plans, to support your well-being and performance Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan Paid holidays and time off, to support a healthy work-life balance Parental leave, to help our employees welcome their new additions Subsidized all-in-one subscriptions, to support your fitness, mindfulness, nutrition, and sleep goals Company-paid counseling, for assistance with mental health, stress management, and work-life balance Continued education reimbursement eligibility, and company-paid courses to grow your career Career Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development opportunities, designed to help you build your skills and knowledge. Our company is passionate about promoting from within, and we are always looking for talented individuals to take on new challenges and responsibilities. As a Customer Retention Representative, you will have the opportunity to develop your skills in customer service, sales, and policy maintenance, with the potential to move into leadership roles or other areas of the company. Work Environment and Company Culture At blithequark, we are proud of our company culture, which is built on the values of innovation, care, and collaboration. We believe in fostering a positive and supportive work environment, where our employees can thrive and grow. Our company is committed to making tomorrow better, and we are always looking for ways to improve our services and support our customers. As a remote worker, you will be part of a virtual team, with the opportunity to collaborate with colleagues from across the country. Conclusion If you are a motivated and customer-focused individual, with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Retention Representative at blithequark, you will have the chance to make a real difference in the lives of our customers, while developing your skills and knowledge in a fast-paced and dynamic environment. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now to become a part of the blithequark family!