Experienced Customer Onboarding Manager – eCommerce Software Implementation and Success Specialist at blithequark

Introduction to blithequark and the Role At blithequark, we're passionate about empowering top-tier eCommerce companies to achieve unparalleled success through our innovative software solutions. As a key member of our vibrant commercial team, the Customer Onboarding Manager will play a pivotal role in ensuring our clients' seamless transition into our platform, setting them up for long-term success and growth. With a focus on delivering exceptional customer experiences, you will be the driving force behind our clients' ability to harness the full potential of our software, driving positive returns and fostering lasting relationships. The Customer Onboarding Manager Role As a Customer Onboarding Manager at blithequark, you will be responsible for guiding newly signed-up companies through their 30-day free trial, demonstrating the value of our platform, and creating a tailored path to their long-term success. Your expertise and support will be instrumental in helping our clients navigate the benefits and opportunities of our software, ensuring they achieve a successful test period and realize a positive return on their investment. Key Responsibilities Reach out and guide clients through the step-by-step process of designing powerful Catalog Ads using blithequark's software, providing personalized support and expertise to ensure their success. Check in and follow up with clients to ensure they are on the right path to success, offering a helping hand where necessary and addressing any issues or concerns that may arise. Consult and assist clients in becoming proficient in using blithequark's software and Catalog Ads, understanding their unique needs and guiding them toward achieving their goals. Demonstrate technical savvy by grasping the technicalities of product feeds, catalogs, and Facebook Ads, providing expert support and guidance to our eCommerce companies. About You To excel as a Customer Onboarding Manager at blithequark, you should possess a unique blend of skills, experience, and personal qualities. We're looking for a customer-facing professional with a passion for helping people and businesses flourish, exceptional communication and presentation skills, and a proven ability to build strong personal relationships with clients. Essential Qualifications 1+ year of experience in Customer Success, Sales, Consulting, or a similar field, with a proven track record of delivering exceptional customer experiences and driving success. A passionate and driven individual who is motivated by helping others achieve their goals and flourish. Excellent communication and interpersonal skills, with the ability to understand people, build strong relationships, and present complex information in a clear and concise manner. A quick learner who is adaptable, curious, and driven to stay up-to-date with the latest industry trends, technologies, and best practices. Tech-savvy, with a good understanding of digital advertising and technical concepts, including product feeds, catalogs, and Facebook Ads. 1+ year of experience with Meta Ad Manager, with a deep understanding of its capabilities and applications. A basic grasp of online marketing and eCommerce fundamentals, with a desire to learn and grow in these areas. Fluent in English, with excellent written and verbal communication skills. Preferred Qualifications Experience working with eCommerce companies, either directly or through a similar role, with a deep understanding of their unique challenges and opportunities. Familiarity with blithequark's software and Catalog Ads, or similar platforms, with a desire to learn and become an expert in these areas. A strong network of contacts within the eCommerce industry, with the ability to leverage these relationships to drive success and growth. Skills and Competencies To succeed as a Customer Onboarding Manager at blithequark, you will need to possess a range of skills and competencies, including: Communication and Interpersonal Skills: The ability to communicate complex information in a clear and concise manner, build strong relationships with clients, and provide exceptional customer experiences. Technical Skills: A good understanding of digital advertising and technical concepts, including product feeds, catalogs, and Facebook Ads, with the ability to learn and adapt to new technologies and platforms. Problem-Solving and Analytical Skills: The ability to analyze complex problems, identify solutions, and implement effective strategies to drive success and growth. Time Management and Organization Skills: The ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced and dynamic environment. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop in their careers, providing opportunities for learning, professional development, and advancement. As a Customer Onboarding Manager, you will have access to: Comprehensive Training and Onboarding Program: A structured program designed to help you develop the skills and knowledge needed to succeed in your role, including training on blithequark's software and Catalog Ads. Ongoing Professional Development Opportunities: Regular training sessions, workshops, and conferences to help you stay up-to-date with the latest industry trends, technologies, and best practices. Career Advancement Opportunities: Opportunities to advance your career within blithequark, either through internal promotions or lateral moves, with a focus on helping you achieve your long-term career goals. Work Environment and Company Culture At blithequark, we're proud of our vibrant and dynamic company culture, which is built on a foundation of: Collaboration and Teamwork: A strong emphasis on collaboration and teamwork, with a focus on working together to achieve common goals and drive success. Innovation and Creativity: A culture that encourages innovation and creativity, with a focus on finding new and better ways to solve complex problems and drive growth. Open Communication and Feedback: An open and transparent communication style, with regular feedback and coaching to help you grow and develop in your role. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including: Salary and Bonus Structure: A competitive salary and bonus structure, with opportunities to earn additional income through performance-based bonuses. Comprehensive Benefits Package: A comprehensive benefits package, including health, dental, and vision insurance, retirement savings plan, and paid time off. Perks and Discounts: A range of perks and discounts, including access to blithequark's software and Catalog Ads, discounts on products and services, and opportunities to attend industry events and conferences. Conclusion If you're a motivated and driven individual who is passionate about helping others achieve their goals, we encourage you to apply for the Customer Onboarding Manager role at blithequark. With a focus on delivering exceptional customer experiences, driving success and growth, and providing opportunities for learning and development, we believe that this role offers a unique and rewarding opportunity for the right candidate. So why not join our team and help shape the future of eCommerce marketing? Apply now and take the first step towards an exciting and rewarding career with blithequark!