**Experienced Customer Director – North America CPS Business Development and Partnership Management**

Welcome to blithequark, a global leader in the beverage industry! We are currently seeking a highly motivated and results-driven individual to join our team as the CPS Customer Director for North America. In this role, you will be responsible for developing and driving the customer strategy for our CPS (Cold Drink Equipment, Parts, and Service) business, ensuring the growth and success of our partnerships with key customers in the North American market. If you have a passion for sales and building strong relationships, along with a proven track record of delivering results, then we want you on our team! **About blithequark** blithequark is a dynamic and innovative company that has been a leader in the beverage industry for over a century. Our commitment to excellence, customer satisfaction, and employee development has earned us a reputation as a trusted partner in the industry. We are proud to offer a diverse and inclusive work environment that values creativity, collaboration, and growth. Our team is comprised of talented and passionate individuals who are dedicated to delivering exceptional results and making a positive impact on our customers and the communities we serve. **Key Responsibilities** As the CPS Customer Director for North America, you will be responsible for: - Developing and implementing a comprehensive customer strategy for the CPS business in North America, aligned with our company's overall business objectives and growth plans. - Building and maintaining strong partnerships with key customers in the beverage industry, including identifying and capitalizing on new business opportunities, negotiating contracts and pricing, and ensuring exceptional service delivery. - Collaborating with cross-functional teams to ensure alignment and execution of customer strategies, including sales, marketing, and operations. - Monitoring market trends and competitor activity to identify potential risks and opportunities, and developing strategies to stay ahead of the competition. - Establishing and maintaining regular communication with customers to understand their needs and provide exceptional service, including regular meetings, calls, and site visits. - Developing and maintaining a deep understanding of the CPS product portfolio to effectively promote and sell to customers, including product features, benefits, and applications. - Utilizing data and analytics to track and measure performance, identify areas for improvement, and develop action plans to drive growth and profitability. - Managing and negotiating contracts, pricing, and terms with customers to ensure profitability and sustainable growth, while maintaining strong relationships and delivering exceptional service. - Providing leadership and guidance to a team of CPS sales professionals to achieve targets and drive results, including coaching, mentoring, and performance management. - Act as a brand ambassador for blithequark, representing our values and commitment to excellence in all interactions with customers, including presentations, meetings, and events. **Essential Qualifications** To be successful in this role, you will need: - A bachelor's degree in a related field, such as business, marketing, or sales. - At least 5 years of experience in sales, business development, or customer management, preferably in the beverage industry. - Proven track record of delivering results, including sales growth, revenue expansion, and customer satisfaction. - Strong communication and interpersonal skills, including the ability to build and maintain strong relationships with customers, colleagues, and stakeholders. - Ability to work in a fast-paced, dynamic environment, with multiple priorities and deadlines. - Strong analytical and problem-solving skills, including the ability to analyze data, identify trends, and develop strategies to drive growth and profitability. - Ability to travel regularly, including domestic and international travel, to meet with customers, attend industry events, and participate in training and development programs. **Preferred Qualifications** - Master's degree in a related field, such as business, marketing, or sales. - Experience in the beverage industry, including knowledge of the CPS business and product portfolio. - Proven experience in leading and managing a team of sales professionals, including coaching, mentoring, and performance management. - Strong knowledge of data analytics and business intelligence tools, including the ability to analyze data, identify trends, and develop strategies to drive growth and profitability. - Experience in negotiating contracts, pricing, and terms with customers, including the ability to manage and maintain strong relationships. **Skills and Competencies** To be successful in this role, you will need to possess the following skills and competencies: - Strong communication and interpersonal skills, including the ability to build and maintain strong relationships with customers, colleagues, and stakeholders. - Ability to work in a fast-paced, dynamic environment, with multiple priorities and deadlines. - Strong analytical and problem-solving skills, including the ability to analyze data, identify trends, and develop strategies to drive growth and profitability. - Ability to travel regularly, including domestic and international travel, to meet with customers, attend industry events, and participate in training and development programs. - Strong knowledge of the CPS business and product portfolio, including product features, benefits, and applications. - Ability to utilize data and analytics to track and measure performance, identify areas for improvement, and develop action plans to drive growth and profitability. - Strong leadership and management skills, including the ability to coach, mentor, and perform performance management. **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to helping our employees grow and develop their careers. As a CPS Customer Director for North America, you will have access to a range of learning and development opportunities, including: - Regular training and development programs, including sales, marketing, and leadership training. - Mentorship and coaching from experienced colleagues and leaders. - Opportunities to attend industry events and conferences, including the National Restaurant Association Show and the International Association of Beverage and Food Industry Suppliers (IABFIS) conference. - Access to a range of online learning platforms, including LinkedIn Learning and Coursera. - Opportunities to participate in cross-functional teams and projects, including sales, marketing, and operations. **Work Environment and Company Culture** At blithequark, we are proud to offer a diverse and inclusive work environment that values creativity, collaboration, and growth. Our team is comprised of talented and passionate individuals who are dedicated to delivering exceptional results and making a positive impact on our customers and the communities we serve. We offer a range of benefits and perks, including: - Competitive salary and bonus structure. - Comprehensive health and wellness benefits, including medical, dental, and vision insurance. - 401(k) retirement plan with company match. - Paid time off, including vacation, sick leave, and holidays. - Flexible work arrangements, including remote work and flexible hours. - Access to a range of employee discounts and perks, including discounts on blithequark products and services. **Compensation, Perks, and Benefits** We offer a competitive salary and bonus structure, as well as a range of benefits and perks, including: - Competitive salary and bonus structure. - Comprehensive health and wellness benefits, including medical, dental, and vision insurance. - 401(k) retirement plan with company match. - Paid time off, including vacation, sick leave, and holidays. - Flexible work arrangements, including remote work and flexible hours. - Access to a range of employee discounts and perks, including discounts on blithequark products and services. **Conclusion** If you are a motivated and results-driven individual with a passion for sales and building strong relationships, we want you on our team! As the CPS Customer Director for North America, you will have the opportunity to develop and drive the customer strategy for our CPS business, ensuring the growth and success of our partnerships with key customers in the North American market. We offer a competitive salary and bonus structure, as well as a range of benefits and perks, including comprehensive health and wellness benefits, a 401(k) retirement plan, and paid time off. If you are interested in this exciting opportunity, please apply today!