Experienced Customer Chat Support Specialist – Technical Troubleshooting and Client Success

Welcome to blithequark: Empowering Small Home Service Businesses At blithequark, we're passionate about creating innovative solutions for small home service businesses, including plumbers, electricians, HVAC specialists, and more. Our mission is to provide these businesses with the tools they need to succeed, and we're committed to making a positive impact on their operations. With a focus on hard work, creativity, and a dash of humor, we're leading the way in our industry. If you're a talented individual with a passion for customer support and technology, we want to hear from you! About Our Customer Support Team Our Customer Support team at blithequark is dedicated to delivering exceptional service to our clients. We're looking for individuals who share our enthusiasm for helping others and are eager to join a dynamic team that's making a real difference. As a Customer Chat Support Specialist, you'll play a vital role in assisting our clients with technical troubleshooting, website building, and day-to-day issues. Your goal will be to provide top-notch support, ensuring our clients can focus on growing their businesses with confidence. Key Responsibilities: Provide exceptional customer chat support to our clients, addressing their technical and operational questions and concerns Collaborate with our team to help clients get the most out of our product, providing guidance and support every step of the way Troubleshoot and resolve complex technical issues, documenting solutions thoroughly for future reference Develop strong relationships with our clients, using empathetic and patient behavior to sense their needs and provide personalized support Monitor our service desk ticket queue, responding promptly to client inquiries and ensuring timely resolution to their issues Proactively engage with clients via phone, email, or chat, providing education and support to help them achieve their business goals Contribute to the overall success of blithequark, working closely with our team to drive growth and excellence Qualifications and Skills: To succeed in this role, you'll need: Previous experience in technical customer support, with a strong track record of delivering exceptional service Knowledge of SQL and REST API, with a willingness to learn and adapt to new technologies A quick learner with a general comprehension of technology, able to pick up new software and systems rapidly A positive, friendly, and mature work attitude, with enthusiasm for achieving excellence in everything you do Excellent communication skills, both verbal and written, with the ability to articulate complex technical concepts clearly and concisely Demonstrated self-confidence and comfort when communicating by phone, with a strong ability to negotiate and problem-solve Resourcefulness, flexibility, and a keen sense of urgency, with a focus on delivering timely and effective solutions Highly organized and detail-oriented, with a strong ability to prioritize tasks and manage multiple projects simultaneously Efficiency through follow-up and organization, with a commitment to ensuring client issues are resolved promptly and thoroughly Preferred Qualifications: Experience working with small home service businesses or similar industries Familiarity with website building and technical troubleshooting Knowledge of customer support software and ticketing systems Certifications or training in customer support, technical writing, or a related field Career Growth and Learning Benefits: At blithequark, we're committed to helping our team members grow and develop their skills. As a Customer Chat Support Specialist, you'll have access to: Ongoing training and professional development opportunities, including workshops, webinars, and conferences Mentorship and coaching from experienced team members, with a focus on helping you achieve your career goals Opportunities for advancement and career growth, with a clear path for progression within the company A collaborative and dynamic work environment, with a team that's passionate about innovation and excellence Work Environment and Company Culture: At blithequark, we pride ourselves on our positive and supportive company culture. You'll enjoy: A fun and dynamic work environment, with a team that's passionate about making a difference Flexible working hours and remote work options, with a focus on work-life balance Access to the latest technology and tools, with a commitment to staying at the forefront of industry trends A comprehensive benefits package, including health insurance, retirement planning, and paid time off Compensation and Perks: We offer a competitive salary and benefits package, with a range of perks and incentives to recognize and reward your hard work and dedication. These may include: A competitive base salary, with opportunities for bonuses and performance-based incentives A comprehensive benefits package, including health insurance, retirement planning, and paid time off Access to professional development opportunities, including training, workshops, and conferences A fun and dynamic work environment, with a team that's passionate about making a difference Conclusion: If you're a motivated and enthusiastic individual with a passion for customer support and technology, we want to hear from you! As a Customer Chat Support Specialist at blithequark, you'll have the opportunity to make a real difference in the lives of our clients, while growing and developing your skills in a dynamic and supportive environment. Apply now to join our team and start your journey with blithequark today!