**Experienced Customer Care Specialist – Revolutionizing the Energy Market with blithequark**

Are you ready to join a global EnerTech company that's changing the face of the energy industry? Do you have a passion for delivering exceptional customer experiences and a desire to be part of a team that's shaping the future of sustainable energy? Look no further than blithequark, the innovative company that's revolutionizing the energy market with cutting-edge technology and a commitment to 100% renewable energy. At blithequark, we're not just another local energy provider – we're a global leader in the EnerTech industry, dedicated to transforming the way we think about energy. Our mission is to create a more sustainable future, and we're looking for talented individuals like you to join our team and help us achieve our goals. As a Customer Care Specialist at blithequark, you'll play a critical role in delivering exceptional customer experiences and helping us to disrupt the status quo in the energy industry. You'll be working with a talented team of professionals who share your passion for innovation and sustainability, and you'll have the opportunity to develop your skills and expertise in a fast-paced and dynamic environment. **Your Future Role** As a Customer Care Specialist, you'll be responsible for providing top-notch customer service to our clients via email and phone. You'll be the first point of contact for our customers, and you'll be responsible for resolving their queries and concerns in a timely and professional manner. Some of your key responsibilities will include: * Providing exceptional customer service via email and phone, responding to customer queries and concerns in a timely and professional manner * Resolving complex customer issues and working with colleagues to develop solutions and best practices * Processing customer requests, including cancellations, refunds, and contract changes * Maintaining accurate records and data in our CRM system * Collaborating with our marketing team to develop and implement customer engagement strategies * Identifying opportunities for process improvement and contributing to the development of new procedures and protocols **Your Background** To be successful in this role, you'll need to have a strong background in customer service, with a minimum of 2 years' experience in a B2C environment. You'll also need to have excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team. Some of the key qualifications we're looking for include: * A strong passion for the energy industry and a desire to contribute to a more sustainable future * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues * A minimum of 2 years' experience in a customer-facing role, with a strong background in customer service and conflict resolution * Proficiency in CRM systems and a willingness to learn new technologies and processes * A strong work ethic and a commitment to delivering exceptional customer experiences * Fluency in German and English, with the ability to communicate effectively in both languages **Additional Information** At blithequark, we're committed to creating a diverse and inclusive workplace culture that values and celebrates the contributions of all our employees. We're an equal opportunities employer, and we welcome applications from candidates of all backgrounds, ages, and abilities. If you're passionate about delivering exceptional customer experiences and contributing to a more sustainable future, we'd love to hear from you. Please submit your application today, and let's start a conversation about how you can join our team and help us revolutionize the energy market. **How to Apply** To apply for this exciting opportunity, please submit your application through our online portal. We can't wait to hear from you and learn more about your qualifications and experience. **Benefits and Perks** As a valued member of our team, you'll enjoy a range of benefits and perks, including: * A competitive salary and benefits package * Opportunities for professional development and career growth * A dynamic and supportive work environment * A commitment to work-life balance and flexible working arrangements * Access to the latest technology and tools * A comprehensive training program to help you develop your skills and expertise Don't miss out on this opportunity to join a global leader in the EnerTech industry and contribute to a more sustainable future. Apply today and let's start a conversation about how you can join our team and help us revolutionize the energy market.