Experienced Customer Care Advocate – Remote Work Opportunity with Comprehensive Training and Growth Prospects at blithequark

Introduction to blithequark At blithequark, we are dedicated to providing exceptional customer experiences and fostering a work environment that is both fun and rewarding. Our mission is built on the principles of taking care of our customers and each other, ensuring that we always strive to do what we say we will do. We believe in the importance of having a motivated and satisfied team, as this directly translates to the fantastic care our customers receive. As we embark on a new year, we are excited to welcome energetic, service-minded, and goal-oriented customer care professionals to join our team as Customer Care Advocates in a remote work setting. About the Role The Customer Care Advocate position at blithequark is designed for individuals who are passionate about delivering top-notch customer service, resolving issues efficiently, and promoting our array of products and services to strengthen customer relationships. This role involves answering customer inquiries via phone, addressing billing, technical, and service questions, and identifying opportunities to offer our customers the best solutions tailored to their needs. To ensure your success, we provide a comprehensive 9-week training program that enhances your customer service skills and equips you with in-depth knowledge of our voice, cable, modem, and dial-up products and services. Key Responsibilities Respond to customer inquiries in a professional and courteous manner, resolving issues promptly and efficiently. Provide accurate and detailed information about our products and services, making recommendations that meet customers' specific needs. Utilize opportunities to upsell and cross-sell our services, contributing to the growth of our customer base and revenue. Maintain a high level of product knowledge to effectively support customers and address technical issues. Collaborate with internal teams to resolve complex customer issues, ensuring a seamless experience. Meet and exceed performance metrics, including customer satisfaction scores, first call resolution rates, and sales targets. Work Environment and Requirements This is a remote work opportunity, allowing you to work from the comfort of your own home or opt to work out of our San Marcos office. To ensure productivity and security in a remote setting, the following requirements must be met: A dedicated, private room in your home that is quiet during work hours. An internet connection of 50 MB or more, which is hard-wired (Ethernet connected) from the modem to your company PC. blithequark will provide all necessary computer equipment. Your desktop work surface must have room for 2 PC monitors. In the event of disruptions resulting in a poor internet connection or in-home disruption, you may be required to work from the office. Therefore, you must live within a 60-mile commuting distance from the San Marcos office. A personal cell phone is required to install a security application. Presence in the virtual work environment via a company-provided webcam is mandatory during all working hours. Meeting minimum performance achievement levels as defined by customer care leadership is essential for success in this role. What You Bring to the Table To be successful as a Customer Care Advocate at blithequark, you should have: A minimum of 1 year of prior customer care experience, preferably with sales and/or technical experience in a service environment. A high school diploma or equivalent; post-secondary education is an asset. Strong verbal and written communication skills, with the ability to multitask easily in a fast-paced environment. Comfort with computers and technology, with a willingness to learn and adapt to new systems and processes. Flexibility to work a variety of hours and days, including evenings, weekends, and holidays. An open mindset and ability to function in a changing environment, with a focus on continuous improvement and customer satisfaction. Career Growth and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Customer Care Advocate, you will have access to comprehensive training programs, ongoing coaching, and opportunities for advancement within the company. Our goal is to ensure that you have the skills, knowledge, and support needed to excel in your role and achieve your career aspirations. Work Environment and Company Culture blithequark prides itself on fostering a culture of mutual respect, inclusivity, and fun. We believe in creating an environment where everyone feels valued, supported, and empowered to contribute their best work. As an equal opportunity employer, we welcome diversity and are committed to providing a workplace that is free from discrimination and harassment. Compensation, Perks, and Benefits blithequark offers a robust benefit package designed to support the well-being and financial security of our team members. This includes choices for health, vision, life, and dental insurance, retirement options, and an ample time off allowance. We also provide competitive compensation and recognition programs to reward outstanding performance and contributions to the company's success. Conclusion and Call to Action If you are a motivated and customer-focused individual looking for a new challenge and opportunity for growth, we invite you to apply for the Customer Care Advocate position at blithequark. With our comprehensive training program, supportive work environment, and commitment to excellence, you will have the tools and resources needed to succeed and thrive in your career. Don't miss this opportunity to join a dynamic team dedicated to making a difference in the lives of our customers. Apply now for immediate consideration, and let's start the new year with a new career path that is both rewarding and fulfilling. TRAINING TO START soon, so don't wait – take the first step towards an exciting new chapter in your career with blithequark today! blithequark is proud to be an Equal Opportunity Employer, embracing diversity and committed to providing an inclusive work environment for all applicants and teammates.