**Experienced Customer Application & Support Engineer / Field Service Engineer – Nanofabrication Systems Support**

At blithequark, we are a leading developer and manufacturer of complex nanofabrication systems, empowering our customers in the fields of industry, science, and basic research to enhance the quality of products and processes that shape the future of nanofabrication. With a strong commitment to innovation and customer satisfaction, we are seeking an experienced Customer Application & Support Engineer / Field Service Engineer to join our team in San Francisco, CA. **About blithequark** blithequark is a medium-sized, steadily growing company with over 200 employees worldwide, fostering a team-oriented corporate culture that encourages collaboration, creativity, and growth. Our company operates two locations in the United States, with a strong presence in the Americas. As a company of scientists, engineers, and professionals, we are dedicated to selling, installing, and supporting our complex systems for our customers in the region. **Job Summary** We are looking for a highly skilled and motivated Customer Application & Support Engineer / Field Service Engineer to join our team in San Francisco, CA. As a key member of our regional support staff, you will be responsible for providing technical support and solutions to our customers in Northern California, USA. If you have a passion for instrumentation and a solid background and interest in engineering, electronics, and/or physics, this is an exciting opportunity to join our team and contribute to the growth and success of blithequark. **Responsibilities** As a Customer Application & Support Engineer / Field Service Engineer, you will be responsible for: * Utilizing technical and applications expertise to gather data, interpret data, and deliver solutions for customers' issues * Working directly with blithequark Tech Support/Engineering and Customer Engineering to solve complex equipment and applications problems quickly and effectively * Becoming an expert in supporting blithequark products and providing training and support to blithequark staff and customers * Providing first-line and second-level escalation support for hardware and software-related issues * Performing instrument upgrades in the field * Providing regular status updates to Supervisor and Customer, including accompanying documentation * Communicating with colleagues and customers at a professional and proactive level **Qualifications** To be successful in this role, you will need: * Exceptional team working and communication skills, with a strong focus on being solution-driven and customer-oriented * Outstanding documentation and problem-solving skills * Experience in servicing equipment (installation, maintenance, troubleshooting, and repairs) * Proficiency with test equipment and hands-on experience with scientific instrumentation * A willingness to travel for business (primarily in California, and occasionally to other locations in the Americas with international destinations) * Advanced US Military electronics training, or a Bachelor's/Master's degree in an Engineering, Electronics, Physics, or Science-related field * Requirement for this position – Only US Citizens or valid Green Card Holders will be considered **Skills and Competencies** To excel in this role, you will need to possess: * Strong technical knowledge of nanofabrication systems and related technologies * Excellent problem-solving and analytical skills * Effective communication and interpersonal skills * Ability to work independently and as part of a team * Strong documentation and reporting skills * Proficiency in Microsoft Office and other relevant software applications * Ability to travel frequently, with occasional overnight stays **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to the growth and development of our employees. As a Customer Application & Support Engineer / Field Service Engineer, you will have opportunities to: * Develop your technical skills and expertise in nanofabrication systems and related technologies * Collaborate with a talented team of scientists, engineers, and professionals * Participate in ongoing training and professional development programs * Contribute to the growth and success of blithequark * Enjoy a competitive salary and benefits package **Work Environment and Company Culture** blithequark is a dynamic and innovative company that values collaboration, creativity, and growth. Our work environment is: * Fast-paced and challenging, with opportunities to learn and grow * Collaborative and team-oriented, with a focus on customer satisfaction * Flexible and adaptable, with a willingness to try new approaches and ideas * Committed to innovation and excellence, with a focus on delivering high-quality products and services **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * A comprehensive health insurance plan * A 401(k) retirement savings plan * Paid time off and holidays * Opportunities for professional development and growth * A dynamic and innovative work environment **How to Apply** If you are a motivated and experienced professional with a passion for instrumentation and a solid background and interest in engineering, electronics, and/or physics, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! **Contact Information** For more information about this opportunity, please contact our HR department at [insert contact information]. We are an equal opportunities employer and welcome applications from diverse candidates. **Apply Now** To apply for this exciting opportunity, please click on the link below: Note: The job description has been rewritten to meet the requirements, and the company name has been replaced with 'blithequark'. The total word count of the job description is approximately 1000 words.