**Experienced Call Center Representative – Data Entry and Customer Service**

Join blithequark, a leading healthcare and retail organization, in its mission to make a positive impact on people's lives through better health and wellness. As an Experienced Call Center Representative – Data Entry and Customer Service, you will play a vital role in providing exceptional customer service and data entry support to patients and healthcare professionals. **About blithequark** blithequark is a well-established healthcare and retail organization with a long history of prioritizing community and patient care. With over 9,000 retail stores across the United States, Puerto Rico, and the U.S. Virgin Islands, blithequark is committed to making a difference in the lives of its customers and patients. As a leading healthcare and retail organization, blithequark offers a wide range of pharmacy and healthcare services, including those that promote equitable access to care for underserved populations. **Job Summary** As an Experienced Call Center Representative – Data Entry and Customer Service, you will be responsible for providing exceptional customer service and data entry support to patients and healthcare professionals. You will work closely with our team to ensure that patients receive timely and accurate information about their medications and healthcare services. You will also be responsible for handling high-volume customer calls, resolving issues, and providing support to patients and healthcare professionals. **Key Responsibilities** * Utilize blithequark's remedy information entry methodology and rules to process new patient enrollments by entering information into a suitable system. * Handle patient medication requests within HIPAA guidelines and enter refill orders for processing. * Investigate to obtain missing medication data, and decipher clinical abbreviations (SIG codes). * Resolve all data entry-related exceptions. * Handle correspondence to patients (inbound calls, visits, messages) and resolve outbound decisions to prescribers and patients on a case-by-case basis. * Resolve Outsider Oddballs by surveying, gathering data, making recommendations, and resubmitting for processing as per individual arrangement requirements. * Resolve phone calls to healthcare providers and others to obtain data, gain supersede endorsement, or otherwise resolve the Outsider Oddballs. * Provide support to pharmacists, both those in the office and those in other areas. * Identify and escalate issues to senior-level staff as necessary. **Essential Qualifications** * High school diploma or equivalent. * Essential level computer skills (e.g., start and close down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, and access data online). * Essential web browsing skills to include opening a program, composing URLs in the right field, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online. * Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing files). * Ability to communicate in writing and verbally. * 18 years old or older. **Preferred Qualifications** * At least 1 year of pharmacy experience in a retail or call center environment. * At least 1.5 years as a pharmacy technician with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or widely recognized certification agency. * Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction. * Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing files). * Familiarity with Spanish and English. **Skills and Competencies** * Excellent communication and customer service skills. * Ability to work in a fast-paced environment and handle high-volume customer calls. * Strong problem-solving and analytical skills. * Ability to work independently and as part of a team. * Strong attention to detail and organizational skills. * Ability to learn and adapt to new systems and processes. **Career Growth Opportunities and Learning Benefits** blithequark is committed to providing opportunities for growth and development to its employees. As an Experienced Call Center Representative – Data Entry and Customer Service, you will have the opportunity to develop your skills and knowledge in customer service, data entry, and pharmacy operations. You will also have access to training and development programs to help you advance in your career. **Work Environment and Company Culture** blithequark is a dynamic and fast-paced organization that values its employees and customers. Our company culture is built on a foundation of respect, empathy, and teamwork. We are committed to creating a work environment that is inclusive, supportive, and challenging. As an Experienced Call Center Representative – Data Entry and Customer Service, you will be part of a team that is dedicated to making a positive impact on people's lives through better health and wellness. **Compensation, Perks, and Benefits** blithequark offers a competitive compensation package, including a salary range of $25-$35/hour. We also offer a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off. Additionally, we offer a dynamic and supportive work environment, opportunities for growth and development, and a commitment to making a positive impact on people's lives. **How to Apply** If you are a motivated and customer-focused individual who is passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and challenging.