Experienced Business Support Manager for Customer Experience Enhancement – Full Time Opportunity at blithequark

Introduction to blithequark At blithequark, we are passionate about delivering exceptional customer experiences that exceed expectations. As a leader in the private industry, we strive to create memorable moments for our clients through our innovative approach and commitment to excellence. Our team is dedicated to upholding the highest standards of quality, communication, and task management to ensure seamless operations. We are now seeking a highly skilled and motivated Business Support Manager to join our team and contribute to the success of our customer experience enhancement initiatives. Job Overview This position is responsible for upholding the administration, terminal activities business backing, and quality assurance of all aspects of terminal activities, third-party vendors, technology, and internal partners to guarantee a superior customer experience for our clients. The successful candidate will be expected to support the delivery of a smooth and consistent customer experience at various home ports across the globe in collaboration with different ground service providers, including terminal, hotel, airport operations, and transportation. Key Responsibilities Participate in the embarkation system improvement, issues, enhancements, and communication strategy for terminal activities and core partners. Drive continuous improvement of working processes to enhance blithequark services both internally and externally. Lead new processes and projects to ensure optimal and accurate completion. Maintain and update databases, such as port arrival times, daily activity reports, and quality assurance reviews, as well as report data for monthly summaries and on-demand requests. Support the terminal support manager with the moderation process and citizenship queries and cast member development. Assist with agenda planning documentation for citizenship requirements. Play a critical role in creating content as well as training and adapting audiences regarding business integration program development and execution plans for the overall blithequark operation. Identify issues and resolve problems related to programs, content, and measurement to improve project success. Maintain terminal activities documentation, including but not limited to operating guides, forms, and customer embarkation insurance for accuracy and consistency. Schedule, seat, and record office meetings. Lead communication with partner areas, both internal and external, with any feedback as well as any operational updates or changes. Attend and support terminal activities in Port Canaveral, South Florida, and outports. Occasionally, support the outport team by assisting with terminal/area launch operations. Conduct quality assurance reviews and schedule reviews for terminal activities. Collaborate with all other departments within blithequark to ensure a seamless customer experience. Act as a contact between blithequark and all third-party vendor operations. Maintain a positive working relationship with third-party vendors participating in daily port activity. Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: Bachelor's degree in a relevant field. Knowledge of cruise products, the cruise industry, and terminal operations. Knowledge of internal and external connections and responsibilities as they relate to a cruise terminal wharf operation. Proficiency in Microsoft 365 suite, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint. Proven ability to handle multiple priorities in a fast-paced environment. Strong customer service skills. Excellent verbal and written communication skills. Strong analytical, organizational, and problem-solving skills. Travel industry experience. Ability to work flexible hours, including weekends and holidays. Must have a passport, as this position may require international travel. Ability to travel frequently to support terminal operation areas. Ability to lift 50 pounds, push luggage carts that may weigh over 500 pounds, and operate equipment in a warehouse setting. Preferred Qualifications While not essential, the following qualifications are preferred: Over three years of cruise line terminal operations or similar experience. Knowledge of blithequark systems, including DXP, Seaware, and Fidelio. Microsoft PowerApps/Power Automate experience. Knowledge of immigration policy regarding locations blithequark sails from, including but not limited to the US, Schengen region, Canada, Australia, and New Zealand. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Business Support Manager, you will have access to a range of training and development opportunities to enhance your skills and knowledge. You will also have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. Work Environment and Company Culture Our work environment is dynamic and fast-paced, with a focus on collaboration and teamwork. We value diversity and inclusion and are committed to creating a workplace culture that is respectful, supportive, and empowering. At blithequark, you will be part of a team that is dedicated to making a positive impact on our customers and the communities we serve. Compensation, Perks, and Benefits We offer a competitive salary and benefits package, including a hourly rate of $26. You will also have access to a range of perks and benefits, including flexible working hours, professional development opportunities, and a supportive and inclusive work environment. Conclusion If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Business Support Manager at blithequark, you will have the chance to make a real difference in the lives of our customers and contribute to the success of our organization. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now to become a part of the blithequark team and start your journey to a rewarding and challenging career.