**Experienced Bilingual Customer Service Specialist – Citigold – Train Onsite/Home Office Eligible**

Are you a highly motivated and customer-focused individual with excellent communication skills in both English and Spanish? Do you have a passion for delivering exceptional service and resolving complex customer inquiries? If so, we invite you to join our dynamic team at blithequark as a Bilingual Customer Service Specialist – Citigold. This exciting opportunity will allow you to develop your skills, work in a collaborative environment, and enjoy a competitive compensation package. **About blithequark** blithequark is a leading global financial services company that provides a wide range of financial products and services to individuals, businesses, and institutions. Our company is committed to helping our clients achieve their financial goals and providing them with the best possible service experience. With a strong focus on innovation, customer satisfaction, and employee development, blithequark is an ideal place to build a successful career. **Job Summary** As a Bilingual Customer Service Specialist – Citigold, you will be responsible for providing exceptional service to our clients, resolving complex customer inquiries, and promoting our financial products and services. This role requires a high level of communication skills, both written and verbal, in English and Spanish. You will work closely with our team to analyze customer needs, identify solutions, and provide timely and effective responses. **Responsibilities** - Assist with evaluating and resolving service inquiries from clients across different platforms - Effectively use various computer systems to complete assigned tasks and address account inquiries - Develop and maintain working knowledge specific groups of blithequark products and services - Analyze and identify potential risks and identify solutions that meet client needs - Complete assigned tasks in an accurate and efficient manner - Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations - Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics - Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding blithequark, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency **Qualifications** - 2-4 years’ work experience in a related role - Proficient in Microsoft Office and Windows Operating Systems - Demonstrated experience solving customer service inquiries - Effective verbal and written communication skills - Ability to work in a fast-paced environment - Excellent technical and data entry skills, including the utilization of a 10-key touchpad - Proven ability to navigate multiple systems and customer service platforms concurrently - High School diploma or equivalent **Training and Development** As a Bilingual Customer Service Specialist – Citigold, you will have the opportunity to participate in our comprehensive training program, which includes both on-site and online training sessions. Our training program is designed to equip you with the skills and knowledge necessary to succeed in this role and provide you with the tools to excel in your career. **Work Environment and Culture** blithequark is committed to creating a positive and inclusive work environment that fosters collaboration, innovation, and employee growth. Our team is dedicated to delivering exceptional service to our clients, and we strive to create a culture that is supportive, diverse, and inclusive. **Compensation and Benefits** We offer a competitive compensation package, including: - Competitive rates start at $21.14/hr - Day 1 Health Benefits - Onsite Fitness Center - Onsite Medical facility - Flexible Work Strategies - Collaborative team environment - 401(k) match - Tuition Reimbursement **Career Growth Opportunities** At blithequark, we believe in investing in our employees and providing them with opportunities for growth and development. As a Bilingual Customer Service Specialist – Citigold, you will have the opportunity to develop your skills, take on new challenges, and advance your career. **How to Apply** If you are a motivated and customer-focused individual with excellent communication skills in both English and Spanish, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at blithequark. View blithequark’s EEO Policy Statement and the Know Your Rights poster. Click here to learn more about careers at blithequark.