**Experienced Bilingual Customer Service Representative – Gold Service Program at blithequark**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you have a flair for languages and a knack for building rapport with customers? Look no further! blithequark is seeking an experienced Bilingual Customer Service Representative to join our Gold Service program, where you'll play a vital role in providing industry-leading expertise to our independent agents and customers. **About blithequark** As a purpose-driven organization, blithequark is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits, and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. Our mission is to provide protection for the unexpected and deliver it with care, helping people feel secure and confident in their pursuit of tomorrow. **Our Culture** At blithequark, we value diversity, equity, and inclusion. We believe that progress happens when people feel secure, and we strive to create a workplace where all employees feel a sense of community, belonging, and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn, and engage. **The Role** As a Bilingual Customer Service Representative in our Gold Service program, you'll be responsible for: * Helping customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment. * Delivering expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business. * Providing counsel, guidance, and suggestions to our customers to adequately cover and protect what they value most, using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products and services. * Upholding our customer care standards by achieving individual goals on call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability. * Maintaining and tracking accurate data in various computer systems. **Qualifications** To be successful in this role, you'll need: * An Associate degree in a business-related field or equivalent experience. * A minimum of 6 months related work experience, with customer service experience preferred. * The ability to review, record, and organize written data from a variety of sources with no pre-established format. * Excellent oral, written, and interpersonal communication skills, with the capacity to multitask in a structured work environment. * The ability to handle confidential and proprietary information. * Proficiency with computers and knowledge of Microsoft Office tools. * A clear understanding of the organization's policies, standards, and procedures to guide customer interactions. * The ability to pass state-specific insurance tests and obtain necessary licenses in all applicable states. The training and testing are provided by the company if hired. **What We Offer** As a valued member of our team, you'll enjoy: * A competitive salary range, with opportunities for growth and development within the role. * Comprehensive benefits, including medical, dental, and vision coverage, as well as a 401(k) plan. * Paid training and ongoing education opportunities to support your career growth. * A dynamic and inclusive work environment, with a focus on diversity, equity, and inclusion. * The chance to make a real difference in people's lives, providing protection and peace of mind to our customers and agents. **Work Environment** As a remote employee, you'll have the flexibility to work from the comfort of your own home, with access to our state-of-the-art technology and training resources. You'll be expected to work within the hours of operation, plus weekends and holidays, to support our 24/7 customer service model. **Training and Development** Our paid training program is designed to equip you with the skills and knowledge you need to succeed in this role. You'll receive comprehensive training on our products and services, as well as ongoing education and support to help you grow and develop in your career. **Eligibility** Please note that this role is excluded from eligibility in the following states: Alaska, California, Hawaii, Illinois, Maryland, New York, and Washington DC. Additionally, this role is excluded from eligibility in Alabama, Georgia, Kentucky, and Montana unless you hold a current and valid personal lines insurance license. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our careers page to learn more and submit your application. We look forward to welcoming you to our team!