**Experienced Benefit Customer Service Representative - Seasonal Colleague - Non Bilingual (Minneapolis) | 2025**

Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark as a Seasonal Benefit Customer Service Representative, where you'll have the opportunity to help our clients' plan participants navigate the complexities of health care and pension plans with compassion, empathy, and expertise. **About blithequark** As a leading global advisory, broking, and solutions company, blithequark has been helping clients around the world turn risk into a path for growth for over 190 years. With a presence in 140 countries and a team of 40,000 employees, we design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets, and ideas – the dynamic formula that drives business performance. Together, we unlock potential. **The Role** As a Seasonal Benefit Customer Service Representative, you will play a critical role in helping our clients' plan participants navigate the enrollment process and make updates to their health care and/or pension plans. You will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience. We provide superior customer service in a work-from-home environment (following the initial training and onboarding period), allowing you to work from the comfort of your own home while still being part of a dynamic team. **Key Responsibilities** * Quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message * Ability to customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls * Safeguard confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements * Skillfully translate health and welfare and pension terms, complex plan information, and processes into simple explanations and instructions that customers can understand and act upon * Read and understand client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member * Demonstrate knowledge, understanding, and compliance with company and client procedures and guidelines providing appropriate and accurate information * Maintain and document complete and accurate call and case notes in a professional manner * Communicate and collaborate with colleagues, supervisors, and other staff in a respectful manner * Regularly participate in team meetings and training * You will spend the majority of your time assisting customers * Perform other duties as assigned **Qualifications** * Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way * Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills * Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence * High level attention to detail, multi-tasking, and ability to organize work * Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging * Ability to work autonomously in a self-paced, self-motivated team environment * Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat * Ability to understand and follow oral and written instructions * Ability to type 30 words a minute * Experience working in a customer service-related field * High School degree required **The following are a plus** * Associate or Bachelor's degree nice to have * Working knowledge of health and welfare and/or defined benefit pension plans * Experience working in a call center environment * Ability to read, write, and speak Spanish **Career Growth Opportunities and Learning Benefits** At blithequark, we value your growth and reward your commitment. As a Seasonal Benefit Customer Service Representative, you'll have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You'll receive comprehensive training and onboarding, as well as ongoing coaching and feedback to help you excel in your role. We also offer a range of learning and development opportunities, including training programs, mentorship, and career advancement opportunities. **Work Environment and Company Culture** We're proud of our inclusive and supportive work environment, where you'll have the opportunity to work with a diverse team of professionals who share your passion for delivering exceptional customer service. Our company culture is built on a foundation of respect, empathy, and open communication, and we're committed to creating a workplace where everyone feels valued and supported. **Compensation, Perks, and Benefits** As a Seasonal Benefit Customer Service Representative, you'll receive a competitive hourly rate of $18.00 during our paid training program (approximately 1 month), which will increase to $18.75/hr after successful completion of your onboarding training. You'll also be eligible for a range of benefits, including: * Eligibility for the blithequark 401(k) Savings Plan * The Employee Assistance Program (EAP) * The Commuter Accounts program * Any other benefits required by law **Conclusion** If you're passionate about delivering exceptional customer service and making a meaningful impact in the lives of others, we invite you to join blithequark as a Seasonal Benefit Customer Service Representative. We offer a dynamic and supportive work environment, comprehensive training and onboarding, and a range of learning and development opportunities. Apply today and take the first step towards a rewarding and challenging career with blithequark. **Apply Now** To apply for this exciting opportunity, please visit our website at [insert website URL]. We look forward to hearing from you!