Experienced Airport Operations Professional - Ramp Agent (Customer Service Agent) for Cargo and Baggage Handling at blithequark

Introduction to blithequark and the Role At blithequark, connection is at the heart of everything we do, and it guides our every action. We strive to welcome and care for all of our customers during their travels with us, aiming to deliver an elevated experience. As a key player in the aviation industry, blithequark is committed to ensuring that cargo is transported on time, every time, safely. To achieve this mission, we are seeking a highly motivated and customer-focused Ramp Agent (Customer Service Agent) to join our team. This entry-level position is an excellent opportunity for individuals who are passionate about providing exceptional customer service and are looking to launch their career in airport operations. Key Responsibilities As a Ramp Agent at blithequark, you will play a crucial role in ensuring that our customers' baggage and cargo arrive safely and on time. Your daily tasks will include: Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, in addition to being responsible for timely connections by guiding incoming and departing aircraft from the gate positions. Safeguarding cargo, baggage, and mail from damage, loss, and weather. Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion. Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination. You will be working in a fast-paced environment, and your ability to prioritize tasks, work efficiently, and maintain a high level of customer service will be essential to your success in this role. Scheduling and Work Environment Scheduling for this position is based on operational needs, and shifts can range from early morning to overnight. You can expect to work between 20 and 40 hours per week, depending on your seniority. As a Ramp Agent, you will be working in a dynamic environment, both indoors and outdoors, and will be required to work in harsh weather conditions, such as heat, rain, and snow. Your safety and the safety of others will be a top priority, and you will be required to wear company-approved Personal Protective Equipment (PPE) at all times while on duty. Benefits and Perks At blithequark, we are committed to providing our employees with a comprehensive range of benefits and perks to help them succeed and grow in their careers. These include: Competitive salary and industry-leading profit-sharing program 401(k) with generous company contributions Paid vacation and personal time Comprehensive health benefits, including medical, dental, vision, short-term and long-term disability, and life insurance Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, and subsidized back-up care Holistic wellbeing programs to support physical, emotional, social, and financial health Domestic and international space-available flight privileges for employees and eligible family members Career development programs to achieve your long-term career goals Recognition rewards and awards through our platform Access to over 500 discounts, specialty savings, and voluntary benefits Minimum Qualifications To be successful in this role, you will need to meet the following minimum qualifications: Consistently prioritize the safety and security of yourself, others, and personal data Embrace diverse people, thinking, and styles Possess a high school diploma, GED, or high school equivalency Be at least 18 years of age and have authorization to work in the United States Have a valid driver's license Be proficient in English Pass a physical ability test (PAT) Be able to wear required company-approved Personal Protective Equipment (PPE) Ability to hold airport-specific requirements, such as a SIDA Badge and Customs Seal Preferred Qualifications While there are no preferred qualifications for this role, any relevant experience or training in airport operations, customer service, or a related field will be considered an asset. Career Growth Opportunities At blithequark, we are committed to helping our employees grow and develop in their careers. As a Ramp Agent, you will have access to career development programs, training, and mentorship opportunities to help you achieve your long-term career goals. Whether you are looking to advance within the company or pursue new opportunities, we will provide you with the support and resources you need to succeed. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive work environment. Our company culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, and Servant Leadership – every day, in everything we do. We believe that our people are our success, and we are committed to providing a workplace that is supportive, diverse, and empowering. As a Ramp Agent, you will be part of a dynamic team that is passionate about delivering exceptional customer service and making a difference in the lives of our customers. Conclusion If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for the Ramp Agent (Customer Service Agent) position at blithequark. With our comprehensive range of benefits, career growth opportunities, and positive work environment, we are confident that you will find a fulfilling and successful career with our company. Apply today and take the first step towards an exciting and rewarding career in airport operations!