Entry Level Operations and Customer Service Coordinator – Remote Telecom Operations and Drone Project Management

Join Our Team: Revolutionizing Aerial Imaging with Cutting-Edge Technology At the forefront of intelligent aerial imaging, we're a pioneering company that's redefining industries through innovative solutions and exceptional service. As a leader in this rapidly evolving field, we're committed to fostering a culture of diversity, equity, and inclusion, where every voice matters. We're now seeking an ambitious and talented individual to join our team as an Entry Level Operations and Customer Service Coordinator, working remotely to drive success in telecom operations and drone project management across North America. About Our Company and This Role Our company is at the helm of a technological revolution, harnessing the power of drones and aerial imaging to deliver unparalleled insights and services to a wide range of industries. As an Entry Level Operations and Customer Service Coordinator, you will play a pivotal role in ensuring the seamless execution of our operations, managing multiple projects simultaneously, and providing top-notch customer service. This is an exciting opportunity to embark on a career journey with a forward-thinking organization that's shaping the future of aerial imaging. Key Responsibilities • Coordinate and execute operational activities across North America, ensuring professionalism and efficiency in telecom operations. • Manage multiple field projects simultaneously, demonstrating strong project management skills and the ability to prioritize tasks effectively. • Lead the recruitment and training of new pilots, ensuring they are equipped to deliver high-quality results. • Ensure pilots are ready for deployment by verifying site access, planning needs, and other logistical requirements. • Troubleshoot issues promptly to maintain the highest standards of quality and service. • Support pilots with their needs, fostering a collaborative environment that promotes success. • Stay up-to-date with drone capabilities, airspace regulations, and developments in the telecommunications industry. • Collaborate with the Quality Control team to maintain and enhance our service standards. • Track project progress using daily reports, leveraging tools like spreadsheets and specialized software. Essential and Preferred Qualifications To excel in this role, you'll need a strong foundation in operational coordination, customer service, and project management. Here's what we're looking for: Essential Qualifications: • 1-2 years of experience in a fast-paced environment, preferably in transactional work, logistics, customer service, or hospitality. • Excellent planning, scheduling, and project management skills, with the ability to work independently and as part of a team. • Strong organizational skills, with the flexibility to adapt to changing priorities. • Proven ability to work effectively in a remote setting, coordinating with a fully remote workforce. • Interest in technology and the drone industry, with a willingness to learn and grow. • Exceptional English written and verbal communication skills, with a high degree of attention to detail. • Proficiency in using tools like Google Suite (Sheets and Docs) and Slack. Preferred Qualifications: • Bachelor's degree in a relevant field. • Experience or knowledge of UAV operations and regulations. • Familiarity with the telecommunications industry, including specific equipment and access requirements. • Relevant experience with drones and/or photography. • Project management skills and a keen eye for detail. Skills and Competencies for Success To thrive in this role, you'll need to possess a unique blend of skills and competencies, including: • Strong project management and organizational skills. • Excellent communication and interpersonal skills. • Ability to work independently and as part of a distributed team. • Proficiency in using a range of software tools and technologies. • A customer-centric approach, with a focus on delivering exceptional service. • A willingness to learn and adapt in a rapidly evolving industry. Career Growth Opportunities and Learning Benefits At our company, we're committed to helping our team members grow and develop their skills. As an Entry Level Operations and Customer Service Coordinator, you'll have access to a range of learning opportunities, including: • Professional development programs designed to enhance your skills and knowledge. • Mentorship and guidance from experienced colleagues. • Opportunities to take on new challenges and responsibilities. • A culture that encourages innovation, creativity, and continuous learning. Work Environment and Company Culture We're proud of our diverse, equitable, and inclusive culture, where every voice matters. As a remote worker, you'll be part of a distributed team that's passionate about delivering exceptional results. Our work environment is characterized by: • A flexible and autonomous work setup, allowing you to work from anywhere. • A collaborative and supportive team culture. • Opportunities for professional growth and development. • A commitment to diversity, equity, and inclusion. Compensation, Perks, and Benefits We offer a competitive compensation package, along with a range of benefits and perks that reflect our commitment to our team members' well-being and success. These include: • A competitive salary. • Medical insurance covered up to 100%, depending on the plan chosen. • Dental and vision insurance. • Flexible time off. • Stock incentive program. • Autonomy and upward mobility. • A diverse, equitable, and inclusive culture. Join Our Team: Take the First Step Towards a Rewarding Career If you're a motivated and talented individual looking to launch your career in operations and customer service, we want to hear from you. Apply now to join our team as an Entry Level Operations and Customer Service Coordinator and take the first step towards a rewarding and challenging career in the exciting field of aerial imaging. Seize this opportunity to make a significant impact and embark on a journey that will help you grow professionally and personally. We look forward to welcoming you to our team! Apply This Job