Dispatch Specialist – Fully Remote – Customer Support and Logistics Coordination with Leading Technology and Communications Company

Join the Team at Workwarp: A Leader in Integrated Technology and Communications Solutions Are you a highly organized and customer-focused professional looking for a new challenge in a fully remote environment? Do you have a passion for logistics coordination and exceptional customer support? Look no further than Workwarp, a facilities-based technology and communications company that provides a wide range of integrated products and services to business and residential customers in the United States and internationally. We are seeking a skilled and motivated Dispatch Specialist to join our team on a full-time, remote basis. About the Role As a Dispatch Specialist at Workwarp, you will play a critical role in ensuring the efficient allocation of work to qualified technicians. You will utilize systems to monitor workflow, evaluate and reassign work as needed, and communicate with technicians and other departmental employees to resolve force availability imbalances. If you have a strong background in customer support, excellent multitasking skills, and proficiency in Microsoft suite applications, we encourage you to apply for this exciting opportunity. Key Responsibilities: • Utilize systems to monitor workflow and load work to qualified technicians, ensuring efficient allocation of resources. • Evaluate and reassign work to available technicians as needed, working to monitor and regulate work volumes. • Communicate effectively with technicians and other departmental employees to resolve force availability imbalances and ensure seamless operations. • Read and analyze exception service orders and repair tickets to dispatch to the appropriate technician based on company criteria. • Collaborate with internal stakeholders to resolve issues and improve overall efficiency. • Maintain accurate records and reports, as required. Essential Qualifications: • 1-2 years of customer support experience, preferably in a logistics or dispatch environment. • Proven ability to multitask and prioritize tasks in a fast-paced environment. • Proficiency in Microsoft suite applications, including Excel, Outlook, and Word. • Excellent communication and problem-solving skills. • Ability to work in a fully remote environment and maintain a high level of productivity. • Adherence to schedule and ability to meet deadlines. Preferred Qualifications: • Previous experience in a dispatch or logistics coordination role. • Familiarity with workflow management systems and technologies. • Experience working in a team environment and collaborating with internal stakeholders. • Knowledge of industry-specific regulations and standards. What We Offer At Workwarp, we are committed to providing our employees with a supportive and inclusive work environment that fosters growth and development. As a Dispatch Specialist, you can expect: Competitive Compensation and Benefits: • A competitive salary and benefits package, including medical, dental, and vision insurance. • A 12-month contract with opportunities for extension or conversion to a permanent role. Career Growth Opportunities: • Ongoing training and development to enhance your skills and knowledge. • Opportunities for career advancement and professional growth within the company. Work Environment and Culture: • A fully remote work environment with flexible scheduling and autonomy. • A dynamic and supportive team culture with regular communication and feedback. • Recognition and rewards for outstanding performance and contributions. Why Join Workwarp? At Workwarp, we are passionate about delivering exceptional customer experiences and innovative solutions that make a difference in people's lives. As a Dispatch Specialist, you will be part of a team that values: Customer Focus: • We prioritize customer satisfaction and strive to exceed their expectations. Innovation: • We encourage creativity and innovation, embracing new ideas and technologies. Teamwork: • We foster a collaborative and inclusive work environment that supports growth and development. How to Apply If you are a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Conclusion As a Dispatch Specialist at Workwarp, you will have the opportunity to join a dynamic team and contribute to the delivery of exceptional customer experiences and innovative solutions. With a competitive salary and benefits package, ongoing training and development, and a supportive work environment, this is an exciting opportunity for growth and career advancement. We look forward to welcoming you to our team! Apply This Job