**Data Scientist (L5) - Customer Service at blithequark**

Are you a data-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's Customer Service organization as a Data Scientist (L5) and play a key role in shaping the future of entertainment. **About blithequark** blithequark is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films, and games across a wide variety of genres and languages. Our mission is to deliver top-notch customer experiences that are aligned with our business strategy and executed with high operational excellence. As a Data Scientist (L5) on our Customer Service team, you will be part of a dynamic group of professionals who are passionate about using data to drive business decisions and improve customer satisfaction. **Key Responsibilities** As a Data Scientist (L5) on our Customer Service team, you will be responsible for: * **Leading the evolution of CS metrics**: Identify "north star" metrics and the ways CS teams can drive them to deliver exceptional customer experiences. * **Critical thinking and measurement techniques**: Think critically about business problems and deploy the appropriate measurement technique to drive data-driven decision-making. * **Collaboration and partnership**: Partner with executives, Product Managers, Data Engineers, Analytics Engineers, and Finance to further a statistically rigorous, data-driven decision-making culture in CS. * **Experimentation and research**: Identify opportunity areas for experimentation and research to drive business growth and customer satisfaction. * **Metric expansion**: Expand the use of CS metrics across blithequark, where they hold insights for Product, Engineering, and Data Science. **Essential Qualifications** To be successful in this role, you will need: * **Advanced degree in Statistics, Mathematics, Physics, Economics, or a related quantitative field**: A strong foundation in statistical knowledge and intuition is essential for this role. * **Strong SQL skills and programming experience**: Proficiency in Python is preferred, but experience with other programming languages is also valuable. * **Effective communication skills**: Ability to effectively communicate technical concepts and convey clear recommendations to a variety of audiences, including Engineering, Product, and senior leadership. * **Experience with measurement and prediction techniques**: Familiarity with a wide range of measurement and prediction techniques, including correlation analysis, observational causal inference, forecasting, and quasi experimentation. * **Comfort with complex data**: Ability to thrive with minimal oversight and process, working with complex data to drive business decisions. **Preferred Qualifications** While prior experience with Customer Service is not required, a desire to learn and become an expert is a must. Additionally, experience with data visualization tools, such as Tableau or Power BI, and familiarity with cloud-based data platforms, such as AWS or GCP, are highly valued. **Compensation and Benefits** At blithequark, we offer a competitive compensation structure, with an annual salary range of $170,000 - $720,000. You will also have the opportunity to choose how much of your compensation you want in salary versus stock options. Our comprehensive benefits package includes: * **Health Plans**: Comprehensive health insurance plans for you and your family. * **Mental Health support**: Access to mental health resources and support. * **401(k) Retirement Plan**: Employer-matched retirement savings plan. * **Stock Option Program**: Opportunity to purchase stock options. * **Disability Programs**: Comprehensive disability insurance. * **Health Savings and Flexible Spending Accounts**: Flexible spending accounts for health expenses. * **Family-forming benefits**: Support for family-building, including fertility treatments and adoption assistance. * **Life and Serious Injury Benefits**: Comprehensive life insurance and serious injury benefits. * **Paid leave of absence programs**: Generous paid leave policies for vacation, holidays, and sick time. **Work Environment and Culture** At blithequark, we value diversity, equity, and inclusion. We strive to create a workplace that is welcoming and inclusive for all employees, regardless of their background, identity, or experience. Our culture is built on a foundation of collaboration, innovation, and continuous learning. We encourage our employees to take ownership of their work, share their ideas, and learn from each other. **How to Apply** If you are a motivated and data-driven professional who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal-opportunity employer and celebrates diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully, and we do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. **Job Openings** This job is open for no less than 7 days and will be removed when the position is filled. We encourage you to apply early to ensure consideration for this exciting opportunity.