**Customer Service Specialist - Washington ONLY**

Are you a customer service enthusiast looking for a dynamic and supportive work environment where your skills and contributions are truly valued? Do you thrive in a team-oriented setting where collaboration and open communication are encouraged? If so, we invite you to join the esteemed team at blithequark, a leading organization that prioritizes employee growth and satisfaction. As a Part-Time Customer Service Specialist at blithequark, you will play a vital role in delivering exceptional customer experiences through inbound and outbound communications for both Ferrellgas and Blue Rhino customers. Your primary objective will be to foster strong relationships with internal and external customers, ensuring a high-quality service experience that drives growth and satisfaction. **Benefits of Joining blithequark** At blithequark, we understand the importance of a work-life balance and offer a comprehensive benefits package to support your well-being and career growth. Some of the benefits you can expect include: * Competitive pay starting at $17.00 per hour, depending on your experience * A 401(k) plan with a generous company match to help you secure your financial future * Paid Time Off (PTO) to recharge and pursue your passions * Paid training to enhance your skills and knowledge * An Employee Stock Ownership Plan (ESOP) to give you a stake in the company's success **Key Responsibilities** As a Customer Service Specialist at blithequark, your primary responsibilities will include: * Answering phones, chat, social media, or email in a polite, courteous, and professional manner * Working with customers daily to sustain and improve business relationships * Asking probing questions to identify customer issues or concerns * Ensuring accurate account maintenance and updating of account information * Utilizing next call avoidance techniques to mitigate future questions * Scheduling delivery orders and utilizing basic negotiation skills for issues pertaining to new and returning customers * Handling general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions * De-escalating customer situations by following our customer complaint resolution policy * Sending copies of statements and invoices to customers, as well as performing soft collections for customers on credit hold or past due * Supporting the set-up of new customer accounts * Meeting or exceeding minimum performance standards outlined in company policy **Essential Qualifications** To succeed in this role, you will need to possess the following essential qualifications: * High School Diploma or equivalent * 1 or more year(s) of customer service experience * Exceptional customer service and negotiation skills * Strong organizational skills with typing and data entry experience * Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers * Proficient in Microsoft Office including Excel, Word, and Access * Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States * Applicants must not now, or any time in the future, require sponsorship for an employment visa **Preferred Qualifications** While not essential, the following qualifications are highly desirable: * Previous experience in a customer-facing role, preferably in a call center or retail environment * Familiarity with customer relationship management (CRM) software * Basic knowledge of accounting principles and practices * Ability to work in a fast-paced environment with multiple priorities and deadlines **Skills and Competencies** To excel in this role, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Proficiency in Microsoft Office and CRM software * Strong organizational and time management skills * Ability to adapt to changing priorities and deadlines * Strong customer service skills with a focus on building long-term relationships **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to supporting your career growth and development. As a Customer Service Specialist, you will have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Mentorship and coaching from experienced colleagues * Opportunities for advancement to leadership roles within the company * A dynamic and supportive work environment that encourages collaboration and open communication **Work Environment and Company Culture** Blithequark is a leading organization that prioritizes employee satisfaction and well-being. Our company culture is built on the following values: * Teamwork and collaboration * Open communication and transparency * Continuous learning and development * Customer-centric approach * Respect and empathy for all employees and customers **Compensation, Perks, and Benefits** As a Customer Service Specialist at blithequark, you can expect a competitive salary, comprehensive benefits package, and a range of perks and incentives, including: * Competitive pay starting at $17.00 per hour * 401(k) plan with a generous company match * Paid Time Off (PTO) * Paid training * Employee Stock Ownership Plan (ESOP) * Opportunities for advancement and career growth * A dynamic and supportive work environment that encourages collaboration and open communication **Conclusion** If you are a customer service enthusiast looking for a dynamic and supportive work environment where your skills and contributions are truly valued, we invite you to join the esteemed team at blithequark. As a Customer Service Specialist, you will play a vital role in delivering exceptional customer experiences and driving growth and satisfaction. Apply now to take the first step towards a rewarding and challenging career with blithequark.