**Customer Service Representative I - Remote in Charlottesville, VA Only – blithequark Store**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two calls are ever the same? Look no further! blithequark is seeking a highly skilled and dedicated Customer Service Representative to join our team in Charlottesville, VA. As a key member of our customer service team, you will be responsible for providing top-notch support to our members and patients, ensuring their needs are met and exceeded. **Overview** blithequark is a leading healthcare provider with a rich history of innovation and excellence. With a strong commitment to improving health every day, we strive to deliver exceptional care and services to our communities. As a Customer Service Representative, you will play a vital role in upholding our mission and values, providing personalized support to our members and patients. **Responsibilities** As a Customer Service Representative, you will be responsible for: * Handling incoming calls from members and patients, addressing their concerns and resolving issues related to eligibility, plan benefits, and claim payments * Providing accurate and timely information to customers, ensuring their needs are met and exceeded * Resolving payment inquiries, updating billing information, and establishing payment plans * Scheduling patient appointments and services * Utilizing data entry skills to accurately record customer interactions and update records * Collaborating with internal teams to resolve complex issues and escalate concerns as needed * Maintaining a high level of productivity and efficiency, meeting or exceeding performance metrics * Participating in ongoing training and development to enhance skills and knowledge **Requirements** To be successful in this role, you will need: * High school diploma or equivalent * Two years of customer service experience, preferably in a high-volume call center environment * Previous data entry experience * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong problem-solving and analytical skills * Proficiency in computer software and technology, including data entry systems * Ability to maintain confidentiality and handle sensitive information **Preferred Qualifications** * Experience in a healthcare setting or related industry * Previous experience with customer relationship management (CRM) software * Certification in customer service or a related field * Bilingual or multilingual skills **Benefits** As a valued member of the blithequark team, you will enjoy a comprehensive benefits package, including: * Medical, dental, and vision plans * Adoption, fertility, and surrogacy reimbursement up to $10,000 * Paid time off and sick leave * Paid parental and family caregiver leave * Emergency backup care * Long-term, short-term disability, and critical illness plans * Life insurance * 401(k)/403(b) with employer match * Tuition assistance – $5,250/year and discounted educational opportunities through Guild Education * Student debt pay down – $10,000 * Reimbursement for certifications and free access to complete CEUs and professional development * Pet insurance * Legal resources plan **Work Environment and Culture** blithequark is a tobacco-free environment that values diversity, inclusion, and belonging. Our close to 30,000-member workforce reflects the communities we serve, and we strive to create a workplace that is inclusive and welcoming to all. As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. **Career Growth Opportunities** At blithequark, we believe in investing in our employees' growth and development. As a Customer Service Representative, you will have opportunities to: * Participate in ongoing training and development programs * Take on additional responsibilities and leadership roles * Collaborate with internal teams to drive process improvements and innovation * Pursue certifications and professional development opportunities * Advance to leadership positions within the organization **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join the blithequark team today! **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and welcoming to all, reflecting the communities we serve.