**Customer Service Advocate - Work from Home Opportunity at blithequark**

Are you a customer-centric individual with a passion for delivering exceptional service and driving business growth? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we invite you to join blithequark as a Customer Service Advocate - Work from Home, where you'll have the opportunity to make a meaningful impact on our customers' lives while advancing your career in a supportive and inclusive culture. **About blithequark** blithequark is a leading provider of innovative solutions and services that empower individuals and families to achieve their financial goals. Our commitment to excellence, customer satisfaction, and community involvement has earned us a reputation as a trusted partner in the industry. As a Customer Service Advocate - Work from Home, you'll be part of a talented team that shares your passion for delivering exceptional service and driving business growth. **Key Responsibilities** As a Customer Service Advocate - Work from Home, you'll be responsible for: * Responding to customer inquiries via inbound and outbound service and sales telephone interactions to address a variety of customer inquiries, including processing payments, resolving billing issues, policy changes requests, and completing new insurance applications. * Reviewing customers' current insurance needs while engaging in consultative conversations, making recommendations that address their needs, and promoting business growth and goal achievement with competitive, industry-leading life insurance and other financial products. * Handling customer inquiries in a positive and professional manner consistent with compliance and regulatory requirements. * Obtaining and maintaining multi-state licenses, including passing state insurance agent licensing within approximately three weeks of hire, obtaining appointments in 39 Company-designated states within approximately the first five to seven weeks of employment, and obtaining licensing in remaining states within approximately 45 to 60 days of employment. * Performing other duties as assigned, including complying with all policies and standards. **Qualifications** To succeed as a Customer Service Advocate - Work from Home, you'll need: * A High School Diploma or GED (Required) * 1-2 years of Customer Service experience (Required) * Demonstrated contact center experience and knowledge considered a plus * Demonstrated life insurance industry experience and knowledge considered a strong advantage * Proven ability to be a Customer Service Advocate with the ability to discuss information in a customer-friendly manner * Proven strong and accurate business English, verbal and written communication skills (grammar and spelling) * Proven excellent listening skills * Proven ability to multitask * Demonstrated strong bilingual competency considered a plus (English and Spanish) * Demonstrated strong service acumen and sales focus with the ability to offer additional products that will fill the insurance needs of the customer * Excellent PC, data entry, and word processing software skills * Ability to obtain a Life and Health Insurance License upon hire (Required) **Work Setting/Position Demands** As a Customer Service Advocate - Work from Home, you'll work in a remote setting, requiring: * The ability to verbally communicate and exchange accurate information to customers and associates on a regular basis * Visual acuity to read and interpret a variety of correspondence, procedures, reports, and forms via paper and electronic documents * The ability to prepare written correspondence, reports, and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis * The ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions * Substantial movement of wrists, hands, and fingers for continuous computer work * Extended hours required during peak workloads or special projects/events **Travel Requirements** None **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Service Advocate - Work from Home, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Mentorship and coaching from experienced professionals * Opportunities for career advancement and professional growth * A supportive and inclusive work environment that values diversity and promotes work-life balance **Work Environment and Company Culture** blithequark is a dynamic and inclusive organization that values its employees and customers. As a Customer Service Advocate - Work from Home, you'll be part of a team that: * Prioritizes customer satisfaction and loyalty * Emphasizes teamwork, collaboration, and open communication * Fosters a culture of innovation, creativity, and continuous improvement * Provides opportunities for growth, development, and career advancement * Celebrates diversity, equity, and inclusion in all aspects of our business **Compensation, Perks, and Benefits** As a valued member of the blithequark team, you'll enjoy a competitive compensation package, including: * A competitive salary and bonus structure * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for professional development and career advancement **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for the Customer Service Advocate - Work from Home opportunity at blithequark. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!